Automic - UC4 Specialist

Cprime, Inc; India; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Cprime, Inc is looking for consultants in India to support the Automic environment's day-to-day operations. Your responsibilities will include integrating with our team, managing user accounts, and providing operational support.

The ideal candidates will have experience with Automic and will assist in various tasks, including ensuring platform health and executing recovery procedures. Strong collaboration with internal teams is essential for successful execution.

Qualifications

• Experience with Automic environment and UC4 instances.
• Ability to provide operational support and user account management.

Responsibilities

• Learn client's specific UC4 instance to alleviate internal expert burden.
• Provide daily operational support and hands-on workflow development.
• Serve as primary contact for internal customers regarding user automation questions.

Job description

Scope of Work & Consultant Responsibilities

The consultants will integrate with our team to handle the day‑to‑day operations, and user support for the Automic environment. Based on current team needs, their core responsibilities will include (in priority order):

• Coverage and Offloading: A primary goal for these consultants is to rapidly learn client's specific UC4 instance to alleviate the burden on our internal experts.
• Daily Operational Support (RTB): Providing hands‑on workflow development and operational support. This includes admin‑owned workflow edits, troubleshooting, file transfers, Deaddrop support, and SFTP management.
• Customer & Account Management: Serving as the primary point of contact for internal customers by answering user account and automation questions, specifically managing the slack channels.
• Platform Stabilization and Vendor Escalation Support: Consultant must have sufficient Automic platform familiarity to assist with initial platform stabilization during operational incidents.
• Executing documented recovery procedures
• Restarting affected services or components when appropriate
• Validating agent connectivity and platform health
• Assisting with basic environment recovery steps
• Coordinating with vendor or internal backend support teams when deeper platform expertise is required
• High Availability & Failover: Assisting in the planning and execution of Run‑the‑business activities such as region failovers for the Automic infrastructure to ensure continuous high availability.