AUTOMATION LEAD L1

Wipro; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Wipro is seeking a skilled leader to drive automation initiatives across strategic accounts in multiple BUs. The role focuses on aligning customers with Wipro’s automation capabilities, managing delivery teams, and ensuring successful project rollouts.

Responsibilities include defining automation roadmaps, shortlisting accounts by maturity, and ensuring contractual commitments are met. The candidate will work to advance automation maturity and maintain customer relationships in a dynamic BU

Qualifications

• AI/ML Ops
• Infrastructure
• Automation

Responsibilities

• Lead automation roadmaps and strategies for various BUs.
• Ensure requirements for automation across accounts in BUs are understood.
• Shortlist accounts based on size and maturity.
• Drive automation maturity to higher levels in shortlisted accounts.
• Demonstrate Wipro's capabilities to drive automation and ROI for customers.
• Ensure contractual commitments are met by understanding scope and requirements.
• Implement required software and infrastructure for automation.
• Maintain scalable dashboards and process support systems for active automation monitoring.

Skills

AI/ML Ops

Infrastructure

Automation

Job description

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Job description: Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

1. Lead automation roadmaps and strategies for various BUs

• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
• Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
• Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver

No. Performance Parameter Measure

• 1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
• 2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU

Mandatory Skills: AI ML Ops Infrastructure.

Experience: 5-8 Years.

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