AUTOMATION LEAD L1

Wipro; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Wipro in Chennai invites an experienced automation lead to drive strategic initiatives across business units, aligning client expectations with scalable automation solutions.

You will partner with delivery teams to mature accounts, implement BOTs, dashboards, and governance, while ensuring contractual and security requirements are met.

The role demands leadership, hands-on Python skills, and a focus on delivering measurable ROI in complex enterprise environments.

Qualifications

• 5-8 years of experience in automation leadership.
• Strong programming skills in Python.
• Experience delivering automation for enterprise accounts.

Responsibilities

• Lead automation roadmaps and strategies for BUs.
• Ensure understanding of requirements for automation across accounts.
• Shortlist accounts by size and maturity.
• Drive automation maturity in shortlisted accounts.
• Showcase Wipro's capabilities to drive automation and ROI.
• Ensure contractual commitments are met and required infra is in place.
• Develop and review Account Automation Plans with partners & delivery teams.
• Review progress and resolve escalations in operations, production, quality control, and schedules.
• Identify capability gaps from upcoming automation trends.
• Maintain customer relationships and derive references for continuity.

Skills

Python

Job description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

1. Lead automation roadmaps and strategies for various BUs

• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
• Periodically review the project status completion vis‑a‑vis the project plan and ensure successful roll out
• Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver

• 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
• 2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Mandatory Skills: Python for Insights .

Experience: 5-8 Years.

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