Solution Architect Infra Automation

Wipro Technologies; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Wipro Limited in Pune is seeking a Solution Architect Infra Automation to lead IT operations automation, tools transformation, and continuous improvement across accounts. You will own the automation roadmap, identify use cases, and drive end-to-end delivery including design, estimation, implementation, testing, and production rollout.

The role requires strong expertise in IT operations automation, enterprise tools, ITSM, monitoring, and CI/CD.

Qualifications

• Strong expertise in IT Operations Automation and Enterprise Tools.
• Hands-on experience with ITSM, Monitoring, and deployment tools.
• Good understanding of ITIL processes, run operations, and service delivery models.

Responsibilities

• Own the automation roadmap for the account and drive adoption.
• Lead end-to-end automation delivery including design, estimation, implementation, testing, and rollout.
• Collaborate with central automation teams to ensure quality delivery.
• Ensure governance, security, and compliance of automation solutions.

Skills

IT Operations Automation

Enterprise Tools

ITIL processes

Offshore-onsite delivery

Leadership & Communication

Tools

ITSM (ServiceNow / Remedy)

Monitoring (LogicMonitor, BigPanda, SCOM)

Endpoint & Deployment (SCCM, Intune)

Automation & Orchestration platforms

Job description

Job Title: Solution Architect Infra Automation

City: Pune

State/Province: Maharashtra

Posting Start Date: 7/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Tools and Automation Lead is responsible for driving IT operations automation, tools transformation, and continuous improvement across one or more accounts. This role focuses on identifying automation opportunities, leading implementation using enterprise tools and platforms, governing adoption, and delivering measurable business outcomes such as MTTR reduction, cost efficiency, and service quality improvement.

• Own the tools and automation roadmap for the account, aligned with customer objectives and organizational automation strategy
• Identify, qualify, and prioritize automation use cases in collaboration with Tower Leads (Datacenter, EUC, Service Desk, Applications)
• Drive adoption of standard and emerging platforms (enterprise monitoring, orchestration, ITSM, CI/CD, and automation frameworks
• Automation Delivery & Execution
• Lead end‑to‑end automation delivery including:
• Solution design
• Effort estimation
• Implementation
• Testing
• Production rollout
• Work with central automation teams and account teams to ensure timely and high‑quality delivery of automation solutions.
• Ensure automation solutions follow governance, security, and compliance standards.

Artificial Intelligence & Generative AI Leadership

• Drive the AI and Generative AI strategy for theaccount, identifying opportunities to improve service delivery, operational efficiency, user experience, and business outcomes.
• Lead the design, development, and implementation of AI/GenAI use cases across IT Operations, Service Desk, Infrastructure, Cloud, Security, and Application Support functions.
• Identify, prioritize, and deliver AI-powered automation opportunities that improve productivity, reduce manual effort, lower MTTR, and enhance service quality.
• Work with business stakeholders and tower leads to define AI roadmaps, business cases, success metrics, and adoption plans.
• Implement and operationalize Generative AI solutions such as virtual assistants, intelligent knowledge management, automated ticket summarization, incident correlation, root cause analysis, SOP generation, and self-healing automation.
• Evaluate, integrate, and manage AI platforms, LLMs, copilots, AIOps solutions, and intelligent automation tools within the technology landscape.
• Establish governance, security, compliance, and responsible AI practices for all AI implementations.
• Monitor AI solution performance, adoption, and business benefits, ensuring continuous optimization and measurable ROI.
• Partner with delivery, architecture, security, and innovation teams to accelerate AI transformation initiatives across the account.
• Drive AI awareness, training, and capability development across engineering and operations teams.

Customer & Stakeholder Management

• Present automation solutions, value proposition, and benefits to customer stakeholders and obtain required approvals.
• Participate in customer governance meetings, showcasing delivered value and automation impact
• Act as a single point of contact for tools and automation initiatives within the account.

Operations & Continuous Improvement

• Ensure run and maintain stability of tools infrastructure and automated workflows.
• Monitor automation effectiveness and report on:
• MTTR improvements
• Cost savings
• Productivity gains
• SLA/KPI impact
• Drive continuous optimization and enhancement of existing tools and automations.

Leadership & Governance

• Build, mentor, and guide tools and automation team members.
• Track and meet automation targets committed for the account
• Provide regular reporting and escalation to account leadership and central teams as required.

Required Skills & Experience

Core Skills

• Strong expertise in IT Operations Automation and Enterprise Tools
• Hands‑on experience with:
• ITSM (ServiceNow / Remedy)
• Monitoring (LogicMonitor, BigPanda, SCOM)
• Endpoint & Deployment tools (SCCM, Intune)
• Automation & orchestration platforms
• Good understanding of ITIL processes, run operations, and service delivery models.

Automation & DevOps

• Experience with automation and DevOps technologies such as:
• Ansible, Jenkins, Terraform
• CI/CD pipelines
• Scripting and orchestration frameworks Leadership & Communication
• Strong stakeholder management and customer‑facing skills
• Ability to translate technical automation solutions into business value
• Experience working in offshore‑onsite global delivery models

AI Skills

• Strong understanding of Artificial Intelligence, Generative AI, Large Language Models (LLMs), AI Agents, and AIOps platforms.
• Experience implementing enterprise AI use cases in IT Operations, Service Management, Infrastructure, Cloud, or Security domains.
• Hands‑on exposure to AI frameworks and platforms such as Microsoft Copilot, Azure AI Services, OpenAI, LangChain, LlamaIndex, AI Agents, or equivalent technologies.
• Experience integrating AI solutions with ServiceNow, monitoring platforms, automation tools, and enterprise workflows.
• Ability to define AI business cases, measure outcomes, and demonstrate value realization.
• Knowledge of responsible AI, AI governance, security, data privacy, and compliance requirements.

Mandatory Skills: Infrastructure Automation.Experience: >10 YEARS.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.