Automation Engineer Workflows – Okta

Davies; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology solutions company located in Maharashtra is seeking an Automation Engineer to enhance IT services through automation. You will be responsible for developing solutions within the Morpheus project, improving service delivery, and supporting Cybersecurity initiatives. The ideal candidate should have strong experience in automation tools like ServiceNow and Okta, and demonstrate excellent problem-solving and stakeholder management skills. This position offers an opportunity to work in a dynamic environment that values continual improvement.

Qualifications

• Strong experience with Okta or other identity management tools.
• Strong experience implementing multi-factor authentication.
• Experience in a DevOps environment.

Responsibilities

• Drive Continual Service Improvement within IT and project teams.
• Develop and implement automated solutions to support project functions.
• Troubleshoot issues related to automation and identity management.

Skills

Okta

Multi-factor authentication implementation

ServiceNow development

Microsoft System Center Orchestrator

Analytical skills

Customer service skills

Stakeholder management

Problem solving

Tools

Microsoft System Center Orchestrator

ServiceNow

Microsoft System Center Manager

Job description

Description

Reporting to the Solutions Consultancy Team Leader, as Automation Engineer you will be responsible for duties within the Morpheus project and IT function. You will drive Continual Service Improvement within IT and project teams by exploiting automation, identity and authentication management, and self‑service tools. You will also create innovative solutions to support Cybersecurity initiatives and projects.

The Automation Engineer provides technical consultancy, support, and guidance for the implementation of automated solutions within ServiceNow. Day‑to‑day activities include developing and implementing automated solutions to support project and group functions; troubleshooting issues related to automations, identity management and other software tools; delivering project objectives; and utilizing ServiceNow and automation to deliver self‑service offerings.

Key Responsibilities

• Leverage automation platforms such as MS Orchestrator, MS SCCM, Intune, and OKTA to enhance the IT services provided through ServiceNow to projects and other IT admin functions where needed.
• Adhere to service management principles, providing technical support and acting as an escalation point for issues highlighted by the IT support teams, ensuring timely resolution and regular communication to customers.
• Pro‑actively monitor and fault‑find automation infrastructure, ensuring availability, integrity, performance, resilience, and documentation of automations and systems through a process of continual improvement.
• Design, implement, test, and document new processes.
• Assist other teams within the IT department as required.
• Assist in implementing, enforcing, and reviewing group information security policies with the Cybersecurity team.
• Escalate issues to IT management timely.
• Support junior staff through coaching and knowledge transfer.
• Work in a DevOps environment.
• Serve as a subject‑matter expert and advisor to IT teams on best practices and best‑fit solutions in automation, identity management, and self‑service.
• Collaborate closely with project managers and other IT teams to ensure IT objectives are achieved.
• Maintain and instill a continuous improvement mindset across the Solutions Consultancy team.

Skills, Knowledge & Expertise

• Strong experience with Okta (or other identity‑management tools).
• Strong experience implementing multi‑factor authentication.
• Strong experience with ServiceNow development and implementation.
• Strong experience with Microsoft System Center Orchestrator or other automation toolsets.
• Experience in a DevOps environment.
• Experience with Microsoft System Center Manager.
• Strong analytical skills and experience in requirements capture.
• Support complex and varied technology issues.
• Highly focused customer‑service approach with excellent interpersonal skills.
• Ability to communicate technical information to both technical and non‑technical people.
• Ability to work under pressure and manage conflicting priorities to tight deadlines.
• Strong stakeholder management with a focus on excellent customer service.
• Strong attention to detail, with excellent communication skills, both written and verbal.
• Proactive and self‑motivated approach to problem solving.
• Flexible and approachable.
• Self‑motivated, result‑driven and business‑oriented.

Department: IT

Location: Pune