Autocad Draughtsman

Floww.ai; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Floww.ai in Hyderabad is seeking a Technical Support Associate to work with our product development team on CAD tasks and documentation, and to provide on-site client support. This role suits someone with a Civil Engineering or Architecture background who can communicate with clients, translate requirements into CAD drawings, and help resolve field issues.

You will interact with clients at site locations, maintain clear records, and contribute to improving product documentation and support

Qualifications

• Bachelor's degree in Civil Engineering or Architecture from a recognized institution.
• Practical knowledge of local Development Control Regulations (DCR).

Responsibilities

• Prepare CAD drawings using our custom AutoCAD plugin.
• Prepare and maintain product documentation.
• Resolve product-related queries through multiple support channels: ticketing system, 1-on-1 online calls, and in-person meetings.
• Work at client sites to provide direct technical support to clients and end users.

Skills

CAD tasks

Client communication

Documentation

Education

Bachelor's degree in Civil Engineering or Architecture

Tools

AutoCAD plugin

Job description

About the Role

We are hiring a Technical Support Associate based in Hyderabad. You will work with our product development team on CAD-based tasks and documentation. You will also handle client support answering queries and providing on-site assistance. This role is best suited for someone with a Civil Engineering or Architecture background who is comfortable working directly with clients.

Key Responsibilities

• Support the product development team by preparing CAD drawings using our custom AutoCAD plugin.
• Prepare and maintain clear, accurate product documentation.
• Resolve product-related queries through multiple support channels ticketing system, 1-on-1 online calls, and in-person meetings.
• Work at client sites to provide direct technical support to clients and end users.

Qualifications

• Bachelor's degree in Civil Engineering or Architecture from a recognized institution from Top 100 NIRF colleges.
• Practical knowledge of local Development Control Regulations (DCR).

Experience

• 0-2 years of experience in technical support, AutoCAD-based roles, or client-facing environments (added advantage).
• Prior experience in on-field operations (added advantage).
• Internship is mandatory in a relevant field .