Audit Manager-CA

Kotak Life Insurance; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Life Insurance in Goregaon East, Mumbai seeks a Chief Manager in Operations to lead Quality Assurance, internal audits, and governance over Policy Servicing processes.

The role focuses on continuous improvement, end-to-end process optimization, and driving strategic initiatives in a regulatory-driven environment. CA with 2+ years PQ is preferred.

Qualifications

• Qualified CA with relevant post-qualification experience.
• Experience in quality assurance and internal audits (policy servicing).
• Exposure to governance and regulatory reviews is desirable.

Responsibilities

• Lead independent quality reviews and internal audits of Policy Servicing processes.
• Act as SPOC for Internal Audit, External Audit, and regulatory inspections; coordinate evidence and discussions.
• Drive end-to-end process re-engineering to improve efficiency, quality, and turnaround times.
• Support strategic Policy Servicing initiatives, transformation projects, and governance reporting.

Skills

Quality Assurance

Internal Audits

Policy Servicing

Process Improvement

Education

CA (Chartered Accountant)

Job description

Position : Chief Manager

Department : Operations

Office Location : Goregaon East, IT Park

Education : Qualified CA

Experience : 2+ Years Post Qualification

Key Responsibilities

Quality Assurance & Internal Audits

• Conduct independent quality reviews and internal audits of Policy Servicing processes to assess adherence to regulatory, operational, and internal control requirements.


• Identify process gaps, control weaknesses, operational risks, and areas of non-compliance.


• Perform root cause analysis and recommend corrective and preventive actions.


• Monitor implementation and closure of audit and quality observations.


• Develop and enhance quality monitoring frameworks, audit checklists, and control mechanisms.

Audit Governance & SPOC Responsibilities

• Act as the single point of contact (SPOC) for Internal Audit, External Audit, Compliance Reviews, Risk Assessments, Regulatory Inspections, and Management Reviews.


• Coordinate audit requirements, evidence submission, stakeholder discussions, and response preparation.


• Maintain audit trackers and ensure timely closure of all observations.


• Support management with audit updates, risk assessments, and governance reporting.

Process Re-engineering & Continuous Improvement

• Evaluate end-to-end Policy Servicing processes and identify opportunities for simplification, standardization, automation, and control enhancement.


• Drive process re-engineering initiatives to improve efficiency, customer experience, quality, and turnaround times.


• Design preventive and detective controls to strengthen operational risk management.


• Promote a culture of continuous improvement through data-driven analysis and process reviews.

Strategic Initiatives & Business Excellence

• Contribute to strategic Policy Servicing initiatives focused on operational excellence, digitization, automation, and customer-centric servicing.


• Support implementation of new processes, controls, and transformation initiatives.


• Participate in cross-functional projects as a Policy Servicing representative, providing process expertise and governance oversight.


• Assist in assessing business impact, operational risks, and control requirements for new initiatives.