Associate Travel Support Intern

Itilite; Bengaluru; On-site; INR 279,000 - 469,000; Full time

Job summary

Itilite in Bengaluru is seeking travel consultants to provide exceptional traveler care and expert advice on international itineraries. You will handle end-to-end bookings for air, hotel, car, and rail, coordinating with multiple departments to meet SLAs and resolve client inquiries at the point of sale.

The role requires strong geographical knowledge, excellent written and verbal communication, and the ability to work in a flexible environment, including weekends and public holidays, while

Qualifications

• Experience with international travel itineraries and geography knowledge is required.
• Excellent communication and customer service skills are essential.
• Ability to coordinate with multiple departments to meet SLAs.

Responsibilities

• Provide exceptional traveler care and customer service.
• Accurately complete end to end international travel requirements for air, hotel, car, rail.
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants.
• Deliver expectations against individual and shared team KPIs.

Skills

Communication skills

Geographical knowledge

Customer service

Multi-country routings

Consultative travel advice

Team player

Flexibility

Travel tools knowledge

Tools

Travel tech tools

Job description

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage