Associate - Tier 1 HR Services-3

GSK; Bengaluru; Hybrid; INR 450,000 - 600,000; Full time

Job summary

GSK Bengaluru invites an HR Operations professional to manage day-to-day transactions, data accuracy and employee support. You will process transactions, maintain data and resolve queries through HR systems and ticketing tools, collaborating with HR, finance, IT and vendors.

Ideal candidates have 1–3 years in HR operations, experience with Workday or ServiceNow, and a strong attention to detail to ensure compliant processes and timely delivery.

Qualifications

• Bachelor’s degree in business, HR, information systems or related field.
• 1–3 years in HR operations, shared services or data management.
• Experience with HR systems or ticketing tools (Workday, ServiceNow).
• Strong attention to detail and ability to follow processes and compliance requirements.
• Excellent written and spoken English.
• Hybrid role based in India with on-site attendance as defined locally.

Responsibilities

• Process lifecycle transactions using HR systems and ticketing tools.
• Monitor queues, response times and SLAs to meet targets.
• Respond to queries via tickets and chat; escalate when needed.
• Maintain data quality with validations and bulk updates.
• Prepare reports and dashboards to track trends.
• Support training, quality checks and knowledge base updates.

Skills

Case Management

Continual Improvement

Data Analysis

Data Management

Document Management

Escalation Management

HRIS

Prioritization

Problem Solving

SLA Management

Standards Compliance

Education

Bachelor’s degree in business or HR

Tools

Workday

ServiceNow

Job description

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will join our People Services team to deliver day-to-day HR operations and excellent employee support. You will process employee transactions, maintain accurate data, and help resolve queries through our HR systems and ticketing tools. You will work with colleagues across HR, finance, IT, and vendors. We value attention to detail, a problem-solving mindset, and the drive to learn. This role offers hands-on systems experience, clear development paths, and the chance to make a meaningful impact while uniting science, technology and talent to get ahead of disease together. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Process routine employee lifecycle transactions accurately and on time using HR systems and ticketing tools.
• Monitor service queues, response times and service level agreements to meet team targets.
• Respond to employee and manager queries via tickets and chat, escalating complex issues when needed.
• Maintain and improve data quality through validations, reconciliations and bulk updates.
• Prepare and share regular reports and dashboards to track trends and support improvements.
• Support training, quality checks and knowledgebase updates to ensure consistent service.

Why You? Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor’s degree in business, human resources, information systems or a related field.
• 1 to 3 years’ experience in HR operations, shared services, customer support or data management.
• Practical experience with HR systems or ticketing tools, for example Workday or ServiceNow.
• Strong attention to detail and ability to follow processes and compliance requirements.
• Good written and spoken English communication skills.
• This role is hybrid, based in India, with on-site attendance as defined by the local team.

Preferred Qualification If you have the following characteristics, it would be a plus

• Experience with payroll inputs, one-time payments or bulk data uploads.
• Familiarity with HR lifecycle processes: hire, transfer, promotion, leaver and related checks.
• Ability to build simple dashboards or reports using Excel or basic BI tools.
• Experience working with cross-functional teams and managing stakeholder expectations.
• Demonstrated continuous improvement mindset with experience identifying process gaps.
• Comfortable working across time zones and with geographically distributed teams.

What you will bring You are reliable, curious and collaborative. You enjoy working with data and people. You communicate clearly and keep commitments. You look for ways to improve how work gets done. You care about protecting confidential information and following compliance rules. You want to grow your HR systems and operations skills in a global environment.

Please contact our Recruitment Team at [e-mail] to discuss your needs.

Skills

Case Management Software, Continual Improvement Process, Critical Thinking, Data Analysis, Data Management, Document Management, Escalation Management, Human Resource Information Systems (HRIS), Prioritization, Problem Solving, Service Level Agreement (SLA), SLA Management, Standards Compliance

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.