Associate Telecommunications Operations Specialist

NTT DATA, Inc.; Hyderabad; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

NTT DATA, Inc. is seeking a Senior Associate Telecommunications Specialist in Hyderabad, responsible for ensuring invoice processing through First Level Approval and resolving client issues. The ideal candidate has a bachelor's degree in Finance, Accounting, or Telecommunications and experience in telecom accounts payable services. The role involves proactive client interaction, invoice validation, and adherence to service level agreements. Hybrid working is offered, and strong communication skills are essential.

Qualifications

• Developing understanding of client cost accounting methodologies.
• Proven client service skills with demonstrated communication capabilities.
• Excellent written and verbal communication abilities.
• Goal oriented with persistence in follow up.
• Ability to multi-task projects and assignments.

Responsibilities

• Ensure invoices are processed through FLA to meet SLAs and KPIs.
• Proactively resolve invoice approval outstanding issues.
• Communicate potential invoice processing issues to management.
• Provide invoice management services to assigned clients.
• Validate invoices and ensure proper coding and billing.

Skills

Client service skills

Written communication

Verbal communication

Attention to detail

Goal oriented

Multi-tasking

Education

Bachelor's degree in Finance, Accounting, Telecommunications or related field

Job description

Your day at NTT DATA

The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs). This role ensures that all invoice validations are performed, and all exceptions are researched and resolved for high profiled clients and is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments.

Key responsibilities

• Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls.
• Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
• Keeps management updated of potential invoice processing issues.
• Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health.
• Assists with client or vendor escalations.
• Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.
• Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management.
• Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.
• Follows client invoice exception business rules and guidelines, as appropriate.
• Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed.
• Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only).
• Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client.
• Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors.
• Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing understanding of client cost accounting methodologies.
• Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management.
• Excellent written communication abilities.
• Clear and concise verbal communication ability.
• Goal oriented while exhibiting persistence in follow up, escalation, and resolution.
• Excellent attention to detail and takes pride in delivering demonstrated results.
• Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field.

Required experience

• Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role.
• Moderate level of experience in telecommunications wire line and wireless services.

Workplace type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.