Associate - Technology, Customer and Operations

Maersk; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Maersk is seeking an Associate - Technology, Customer and Operations to join the WMS team. You will manage onsite warehouse operations, leverage SQL, WMS, and reporting tools to enhance efficiency and resolve technical issues.

The role requires deep technical understanding of WMS applications, SQL, and warehouse processes, with collaboration across IT and warehouse stakeholders. Excellent communication is essential for success in a fast-paced environment.

Qualifications

• Strong SQL skills including stored procedures and optimization.
• Hands-on experience with Warehouse Management Systems (WMS) and warehouse processes.
• Experience as an IT Business Analyst or similar in warehouse or supply chain.
• Excellent communication and collaboration with technical and non-technical teams.

Responsibilities

• Administer and manage the WMS for seamless operation with warehouse processes.
• Troubleshoot WMS issues and implement technical fixes.
• Collaborate with IT and warehouse teams for system upgrades and enhancements.
• Gather requirements and translate into Functional Business Requirements (FBR).
• Create FBR documents aligned with business objectives and regulatory needs.
• Document workflows, user stories, use cases, and acceptance criteria.
• Utilize Power BI, Birst, SSRS to build dashboards and reports for insights.
• Understand APIs and interfaces for WMS integration.

Skills

SQL

WMS

Reporting Tools

APIs

EDI

Tools

SSRS

Power BI

Birst

Job description

APM Terminals

Job Description

We are seeking a technically skilled Associate - Technology, Customer and Operations to join our Warehouse Management Systems (WMS) team. The successful candidate will manage the onsite warehouse operations, leveraging their expertise in SQL, WMS, Various Reporting Tools, APIs, interfaces, and EDI (Electronic Data Interchange) to enhance efficiency and resolve technical issues. This role demands a deep technical understanding of WMS applications, SQL and warehouse processes.

Key Responsibilities

• Administer and manage the WMS for seamless operation and integration with warehouse processes.
• Conduct technical troubleshooting and resolve WMS-related issues.
• Collaborate with IT and warehouse teams for system enhancements and upgrades.
• Gather and analyze requirements with stakeholders, translating them into detailed Functional Business Requirements (FBR).
• Develop comprehensive FBR documents aligned with business objectives and regulatory requirements.
• Create process maps and workflows, and document user stories, use cases, and acceptance criteria.
• Utilize advanced reporting tools (Power BI, Birst, SSRS) to create dashboards and reports, providing actionable insights.
• Understanding the APIs and interfaces for seamless WMS integration.
• Provide technical support for WMS applications, implement technical fixes and enhancements, and maintain troubleshooting documentation.
• Understand and document technical aspects of warehouse operations.
• Collaborate with staff to identify technical requirements.
• Provide training and support on WMS usage and best practices.

Preferred

• Knowledge of supply chain management principles.
• Proven experience as an IT Business Analyst or similar role in warehouse management or supply chain environments.
• In-depth technical knowledge of Warehouse Management Systems (WMS) and warehouse operations.
• Proficiency in SQL, including creation, optimization, and management of stored procedures and queries.
• Experience with technical reporting tools such as Power BI/Birst/SQL Server Reporting Services (SSRS) will be an advantage.
• Strong technical troubleshooting and problem-solving skills.
• Experience with APIs, interfaces, and EDI integration.
• Excellent communication and interpersonal skills for effective collaboration with technical and non-technical teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.