Associate Technical Support Engineer

Salesforce.com India Pvt Ltd; Bengaluru; On-site; INR 500,000 - 650,000; Full time

Job summary

Salesforce.com India Pvt Ltd in Bengaluru is seeking an Associate Technical Support Engineer to join the Technical Support Engineering team. You will respond to customer-submitted support cases, troubleshoot technical issues, collaborate with senior engineers to resolve complex cases, and document solutions for internal knowledge bases.

The role requires BE/BTech/MCA or equivalent technical experience and 0–2 years in supporting mission-critical software components, with strong analytical and

Qualifications

• BE/BTech/MCA or equivalent technical experience.
• 0–2 years of industry experience in supporting mission-critical software components.

Responsibilities

• Respond to customer-submitted support cases and diagnose technical issues.
• Troubleshoot product bugs, configuration problems, and integration failures.
• Collaborate with senior engineers to upscale and resolve complex cases.
• Document solutions and contribute to internal knowledge bases and help articles.
• Reproduce issues in test environments and write clear bug reports for Engineering.

Skills

Analytical thinking

Problem solving

Communication skills

Fast learner

Adaptability

Education

B.E./B.Tech./MCA

Tools

Java

C++

Python

HTML/CSS/JS

React/Angular/Vue

Job description

Associate Technical Support Engineer

About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category: Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Associate Technical Support Engineer

Team: Technical Support Engineering

About the Role

We are looking for an associate technical support engineer, with a proven record of accomplishment in technical field to join our Support Success Organization. You will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty.

• Respond to customer-submitted support cases and help diagnose technical issues
• Troubleshoot product bugs, configuration problems, and integration failures
• Collaborate with senior engineers to upscale and resolve complex cases
• Document solutions and contribute to internal knowledge bases and help articles
• Reproduce issues in test environments and write clear bug reports for Engineering

Eligibility Criteria

• B.E., BTech, MCA degree or equivalent technical experience
• 0-2 years of industry experience in supporting mission critical software components

Required Skills

• Ability to quickly learn new technologies
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced environment
• Excellent in effectively communicating technical challenges and proposing solutions.
• Skilled in navigating through ambiguous or undefined problems, coupled with the ability to think abstractly

Desired Skills

• Experience with Salesforce (formerly Informatica) products like Power center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM, Data Masking, Data Archive and Master Data Management (MDM)
• Experience with programming languages such as Java, C++ or Python, Bash etc.
• Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js) is a plus.
• Basic understanding of APIs, databases, or cloud technologies
• Understanding of networking fundamentals (DNS, HTTP, REST APIs)
• Strong in Computer Science fundamentals, including object-oriented design, data structures, algorithm development, problem-solving, and Strong analytical skills
• Excellent written and verbal communication skills
• Customer-first mindset — you genuinely enjoy helping people

Modern Tooling Acumen (Good to Have)

• Experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools
• Ability to effectively guide AI tools to achieve desired outcomes is a plus
• Experience using Copilot, Cursor, Claude Code, Gemini, or other agent- based frameworks are plus

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level Mid Level