Associate Technical Service Desk

Talent'd HR Solutions; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

A leading HR consulting firm is seeking an associate in Hyderabad to provide service desk support activities. You will assist end users by troubleshooting hardware and software issues, guiding users to restore system functionality, and managing service requests. Ideal candidates have a High School diploma or GED and typically less than a year of relevant experience. This position offers an opportunity to work in a dynamic environment and develop assistance skills in an organized space.

Qualifications

• High School diploma or GED required.
• Typically less than 1 year of experience in a related area.

Responsibilities

• Provide first‑line user assistance to restore system functionality.
• Troubleshoot hardware, software, and connectivity problems.
• Escalate complex issues to resolver teams as necessary.
• Coordinate and complete end‑user service requests.
• Ensure service tickets are followed through to closure.

Education

High School diploma or GED

Job description

Under guidance, the associate carries out routine service desk support activities to assist end users and maintain system functionality.

• Provide first‑line user assistance by guiding users through steps required to restore system functionality.
• Troubleshoot hardware, software, and connectivity problems using remote access tools.
• Escalate more complex issues to second and third level resolver teams when necessary.
• Coordinate and complete end‑user service requests, including software installations and user administration tasks.
• Ensure service tickets are followed through to closure while keeping users informed about status and progress.
• Follow service desk, desktop, peripheral, connectivity, and security policies and procedures.
• Contribute to improving the service desk knowledge base.
• Deliver results in alignment with organizational service level agreements (SLAs).
• Support special assignments or projects when required.

Requirements

• High School diploma or GED.
• Typically less than 1 year of experience in a related area.

Unisys is an equal opportunity employer and considers all qualified applicants regardless of age, caste, citizenship, disability, ethnicity, gender identity, marital status, nationality, race, religion, sexual orientation, veteran status, or other legally protected categories. Local employment practices and rights may vary by jurisdiction and applicable laws.