Assoc Tech Svc Desk

Unisys; India; On-site; INR 300,000 - 550,000; Full time

Job summary

Unisys in India seeks a Service Desk assistant to provide frontline technical support under guidance, guiding users to restore functionality and logging ticket progress. You will manage tickets, coordinate software installations and user administration tasks, ensuring timely updates to users.

You will troubleshoot hardware, software, and connectivity issues via remote tools, escalate when needed, and adhere to SLAs while contributing to knowledge base improvements and policy compliance.

Qualifications

• High School diploma or GED required.

Responsibilities

• Assists with first line user support by guiding users through steps to restore functionality.
• Troubleshoots hardware, software and connectivity issues using remote access tools.
• Escalates complex issues to 2nd and 3rd level resolver teams.
• Coordinates and fulfills end-user service requests including software installation and user administration tasks.
• Ensures tickets are closed and users/clients updated on status and progress.
• Learns and complies with Service Desk, desktop, peripheral, connectivity and security policies and procedures.
• Contributes to the ongoing improvement of the Service Desk knowledge base.
• Delivers results in support of the organization’s SLAs.
• Assists with special projects as assigned

Skills

Frontline support guidance

Troubleshooting

Escalation to higher tiers

Ticket management

Education

High School diploma or GED

Job description

What success looks like in this role:- With guidance, performs routine support duties, including:

• o Assisting with first line user support by guiding users through the necessary steps to restore functionality
• o Troubleshooting hardware, software and connectivity issues using remote access tools
• o Escalating complex issues to 2nd and 3rd level resolver teams
• o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests
• - Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
• - Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• - Contributes to continues improvement of the Service Desk knowledge base.
• - Delivers results in support of the organizations SLAs.
• - Assists with special projects as assigned

You will be successful in this role if you have:High School diploma or GED requiredGenerally, less than 1 years' experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys' EEO commitment here .

Your Match

How well this role fits your profile.

Confirmed H-1B sponsor. The Department of Labor record shows filings under UNISYS CORPORATION .

Filings 286

Approved 89.2%

Avg wage $93K

From public Department of Labor LCA disclosures. Sponsorship history is a signal about the employer, not a commitment on this role.