Associate System Administrator ( Contract )

InApp; Thiruvananthapuram; Hybrid; INR 350,000 - 500,000; Part time

Job summary

InApp Inc. in Trivandrum, Kerala, is seeking an Associate System Administrator on a 6-month contract. The role requires 2-4 years of experience supporting day-to-day IT operations, managing assets, and providing frontline user support for Windows and Linux.

You will handle onboarding/offboarding, user management, room/IT facilities support, and cross-team coordination, with opportunities to grow into advanced system administration, cloud, and security domains.

Qualifications

• Basic knowledge of Windows OS and Linux fundamentals.
• Understanding of networking basics (IP, DNS, DHCP).
• Familiarity with Active Directory / user management concepts.
• Good troubleshooting and analytical skills.
• Strong communication and documentation abilities.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Asset & Inventory Management: Maintain records of IT assets and lifecycle.
• End-User Support (Windows & Linux): Provide first-level support and troubleshooting.
• User Management: Create/modify/disable accounts, manage access.
• Employee Onboarding & Offboarding: Prepare devices, provisioning, decommission assets.
• Monitoring & Basic Operations: Monitor alerts, maintain logs, escalate as needed.
• Meeting Room & IT Facilities Support: Ensure AV systems and connectivity function.
• Cross-Team Coordination: Collaborate with Network, Security, Cloud, and Applications teams.

Job description

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Associate System Administrator ( Contract )

Experience : 2-4 Years Project Location(s) : Trivandrum

Hiring Mode: Contract

Duration : 6 Months

Primary Technology: Windows OS, Linux Fundamentals, Ticketing

Work Mode : Work form Office

No. of Openings : 1

Job Role: Associate System Administrator

We are looking for a motivated Entry-Level System Administrator to support day-to-day IT operations, ensure smooth functioning of systems and devices, and provide reliable technical assistance to end users. The role involves hands-on support across asset management, user administration, endpoint support, and coordination with internal teams.

Key Responsibilities

• Asset & Inventory Management

  Maintain accurate records of IT assets (laptops, desktops, peripherals, software licenses)

  Track asset allocation, movement, and lifecycle (procurement to disposal)

  Perform periodic audits and ensure compliance with asset policies

• End-User Support (Windows & Linux)

  Provide first-level support for Windows desktops/laptops and basic Linux systems

  Troubleshoot hardware, OS, and application-related issues

  Assist users with installations, configurations, and updates

  Ensure endpoint security controls (patching, antivirus, basic hardening)

• User Management

  Create, modify, and disable user accounts across systems (AD, email, internal tools)

  Manage access rights based on roles and least privilege principles

  Handle password resets and basic access-related issues

• Employee Onboarding & Offboarding

  Prepare and configure laptops/desktops for new joiners

  Ensure timely provisioning of accounts, access, and required tools

  Securely decommission assets and revoke access during employee exit

  Maintain proper documentation and checklist completion

• Monitoring & Basic Operations

  Monitor system alerts, endpoint health, and basic infrastructure dashboards

  Escalate issues to relevant teams (network, security, cloud) when required

  Maintain logs and assist in incident tracking and resolution

• Meeting Room & IT Facilities Support

  Ensure meeting rooms are fully functional (AV systems, conferencing tools, network)

  Troubleshoot issues related to projectors, video conferencing, and connectivity

  Coordinate with vendors or internal teams for maintenance

• Cross-Team Coordination

  Work closely with Network, Security, Cloud, and Application teams

  Support IT projects, deployments, and upgrades

  Communicate effectively with stakeholders for issue resolution and updates

Required Skills & Qualifications

• Basic knowledge of Windows OS and Linux fundamentals
• Understanding of networking basics (IP, DNS, DHCP)
• Familiarity with Active Directory / user management concepts
• Good troubleshooting and analytical skills
• Strong communication and documentation abilities
• Willingness to learn and adapt in a fast-paced environment

Preferred Skills (Good to Have)

• Exposure to ITSM tools (e.g., ServiceNow, Jira)
• Basic understanding of endpoint security tools
• Knowledge of cloud platforms (AWS, Azure, Google Workspace) is a plus

Key Attributes

• Customer-focused mindset
• Ownership and accountability for assigned tasks
• Ability to prioritize and manage multiple requests
• Team player with proactive attitude

Growth Opportunities

Exposure to advanced system administration, cloud, and security domains

Opportunity to work on automation and IT operations improvement initiatives

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