Associate Specialist Participant Transaction

Empower; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

Empower is seeking a detail-oriented Operations Associate to support US Retirement Plan recordkeeping processes. The role emphasizes accuracy, confidentiality, and efficient handling of transactions, with opportunities to contribute to automation and quality initiatives.

Candidates should have a Bachelor’s degree, be proficient in MS Office, and capable of multitasking in a team environment. Night shifts may be required based on business needs.

Qualifications

• Bachelor’s degree in any stream.
• 0–2 years of experience.
• Strong analytical ability.
• Ability to work independently and in a team.
• Strong attention to detail.

Responsibilities

• Ensuring accuracy on transactions processed.
• Maintain client confidentiality and data security.
• Respond to queries from Business Partners/Client Support Teams promptly.
• Participate in process improvements and automation initiatives.
• Adhere to Quality Control standards.
• Organize and prioritize high-value transactions.
• Complete tasks within timelines and manage daily BAU.

Education

Bachelor’s degree in any stream

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Adobe

Chrome/Internet Explorer

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Position Highlights:

US Retirement Plan (401k) Recordkeeping. We support clients in transaction processing and other back-end operations of retirement plans. Great West is a part of Great-West Financial Job requisite will include and not restricted being.

Primary Duties and Responsibilities:

• Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Background and Qualifications:

• Bachelor’s degree in any stream with a 0-2 years’ experience
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, Adobe, Chrome/Internet Explorer knowledge
• Ability to work independently and in a team environment
• Strong analytical ability in solving business and technical problems
• Strong attention to detail required.
• Intermediate experience and demonstration of organization and problem-solving skills.
• Intermediate ability to multi-task and prioritize workload while assisting less experienced colleagues.
• Demonstrated ability to collaborate and develop relationships with peers and management acting as a guide and Subject Matter Expert.
• Open for core Night shifts based on business requirements
  This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.