Associate Software Engineer (Customer Application Engineer)

Ivalua; Pune District; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work model

Snacks & weekly lunches

Career development

Global exposure

Job summary

Ivalua is seeking an Associate Customer Application Engineer in Pune to manage customer relationships and maintain applications. You will own enhancements, upgrades, and performance tuning for the Ivalua Buyer solution, using C#, .NET and SQL Server within a SaaS Source-to-Pay environment.

You will work with the RUN team, engage with R&D, and support deployment cycles. A BE/BTech or MSc in Computer Science is preferred, with strong communication and a customer-focused mindset.

Qualifications

• 1 year of software development experience.
• Strong understanding of C#, .NET and SQL Server.
• Ability to communicate technical concepts to non-technical stakeholders.
• Procurement domain exposure is a plus.

Responsibilities

• Manage customer relationship during maintenance of applications in operational and technical terms.
• Own enhancements, upgrades and performance tuning initiatives.
• Configure and customize Ivalua Buyer solution to meet business requirements using the technical framework.
• Collaborate with R&D on product features and participate in peer code reviews.
• Assist in issue resolution across the implementation lifecycle.

Education

BE/BTech or Masters in Computer Engineering/CS

Tools

C#

.NET

SQL Server

Job description

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn.

THE OPPORTUNITY

CONTEXT

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE

Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.
• Advise Customers on procurement leading practices and configuration management.
• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues
• Contribute to peer code review

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server
• Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
• Comfortable looking for configuration solutions versus new coding and development
• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
• Experience working on AI - Claude Code

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• Excellent written and verbal communication skills and at ease in a multicultural environment
• Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua)

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans -Ivalua Linkedin

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