Customer Application Engineer

Ivalua; Pune District; Hybrid; INR 1.800.000 - 3.000.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Snacks and weekly lunches

Career development program

International team

Regular social events

Zusammenfassung

Ivalua is seeking a Customer Application Engineer in Pune to manage and optimize client applications, focusing on maintenance, upgrades, and performance tuning. You will engage with clients, handle technical issues, and collaborate with project engineers to deliver robust solutions.

Ideal candidates have 4+ years in technical SaaS support, strong SQL skills, and familiarity with C#/.NET. A hybrid work model and international collaboration define the role at Ivalua.

Qualifikationen

• Minimum 4 years of experience on L3/L4 Software Product Technical Support process.
• Experience as a developer in object-oriented language (ideally C#) through projects/internships/work-study.
• Mastery of SQL (writing and optimizing queries).
• Experience in technical support, and if possible customer management.
• Preferred degree BE/BTech or Masters in Computer Engineering, Computer Science, or closely related field or foreign equivalent; procurement domain is a plus.
• Experience working on AI - Claude Code.

Aufgaben

• Manage customer relations on the application for 1–5 accounts as the dedicated administrator contact.
• Ensure customer satisfaction by providing attention and technical expertise.
• Conduct weekly prioritization calls and monthly reviews with the customer and the integrator partner.
• Follow up, qualify, and prioritize customer requests; troubleshoot code and SQL issues.
• Parameterize solutions and reduce specific code during change requests.
• Assist in upgrade preparation, testing, and production rollout.
• Provide training on new products and relay customer needs to R&D.

Kenntnisse

OO language (C#)

SQL mastery

Software product technical support

Customer management

AI (Claude Code)

Ausbildung

BE/BTech or MSc in Computer Engineering/CS or equivalent

Tools

C# .NET

SQL

Jobbeschreibung

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

Management of customer relations on the application

• Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
• Responsible for your customers satisfaction by providing attention and technical expertise
• Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Maintenance

• Follow-up, qualification, and prioritization of customer requests
• Expertise needed in troubleshooting code and SQL issues
• Staying up to date with trends with new syntax, query optimization, and
• Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
• Ability to communicate well with customers and team members

Change requests

• Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
• Parameterization of the solution and reduction of specific code

Upgrade solution

• Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
• Customer acceptance and production
• Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction

• Training in new and advanced products. Support for partners and customers
• Feedback to R&D of customer needs and projects
• Punctual participation in customer specification and configuration workshops.

YOUR PROFILE

Skills and Experience

• Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
• You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
• You are a master of SQL (writing and optimizing queries)
• You have experience in technical support, and if possible customer management.
• Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage
• Experience working on AI - Claude Code

Soft Skills

• Excellent written and verbal communication skills and at ease in a multicultural environment
• You have strong autonomy and good management of priorities
• You want to develop your customer relationship management skills.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

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