Associate - Site Operations

Mahindra Logistics Ltd; Devanahalli; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mahindra Logistics Ltd in India is seeking an experienced Transport Operations Specialist to manage daily employee transport services, coordinate with vendors and fleet teams, and ensure on-time deployments. You will monitor movements via GPS, handle escalations, and maintain records to meet SLAs and safety standards.

The role requires strong communication, problem-solving, and Excel skills, with willingness to work various shifts including early mornings and nights.

Responsibilities

• Manage daily employee transport operations, including pick-up and drop services.
• Coordinate with transport vendors, drivers, and fleet supervisors to ensure vehicles are deployed as per schedules.
• Monitor vehicle movement, route adherence, delays, cancellations, and no-show cases.
• Handle employee transportation queries, complaints, and service-related issues promptly.
• Coordinate route planning, vehicle allocation, and shift-wise transportation requirements.
• Monitor transportation operations through GPS/transport management systems.
• Ensure adherence to company transport policies, safety procedures, and statutory requirements.
• Coordinate emergency situations such as vehicle breakdowns, accidents, route deviations, or driver-related issues.
• Maintain daily transport records, including trips, vehicle details, driver information, attendance, incidents, and exceptions.
• Verify vendor invoices and supporting documents against actual trips and services provided.
• Track vehicle utilization, occupancy, cancellations, and operational performance.
• Conduct regular coordination with security, HR, facilities, and other internal teams.
• Support onboarding and briefing of transport vendors and drivers on company policies and safety standards.
• Prepare daily/weekly/monthly MIS reports related to transport operations.
• Monitor vendor performance against agreed SLAs and elevate recurring issues.
• Assist in audits, compliance checks, and transport-related documentation.
• Support continuous improvement initiatives to improve service quality and optimize transportation costs.
• Good communication and coordination skills.
• Strong problem-solving and decision-making ability.
• Ability to handle multiple tasks in a time-sensitive environment.
• Good knowledge of MS Excel and basic reporting/MIS.
• Familiarity with GPS tracking and transport management systems is an advantage.
• Vendor and stakeholder management skills.
• Good understanding of employee transport operations and safety practices.
• Ability to work in shifts, including early morning, evening, night, weekends, or holidays when required.
• Strong attention to detail and record-keeping skills.
• Ability to remain calm and respond effectively during operational emergencies.

Job description

5 - 10 Years

Permanent

Job Description

Manage daily employee transport operations, including pick-up and drop services.

Coordinate with transport vendors, drivers, and fleet supervisors to ensure vehicles are deployed as per schedules.

Monitor vehicle movement, route adherence, delays, cancellations, and no-show cases.

Handle employee transportation queries, complaints, and service-related issues promptly.

Coordinate route planning, vehicle allocation, and shift-wise transportation requirements.

Monitor transportation operations through GPS/transport management systems.

Ensure adherence to company transport policies, safety procedures, and statutory requirements.

Coordinate emergency situations such as vehicle breakdowns, accidents, route deviations, or driver-related issues.

Maintain daily transport records, including trips, vehicle details, driver information, attendance, incidents, and exceptions.

Verify vendor invoices and supporting documents against actual trips and services provided.

Track vehicle utilization, occupancy, cancellations, and operational performance.

Conduct regular coordination with security, HR, facilities, and other internal teams.

Support onboarding and briefing of transport vendors and drivers on company policies and safety standards.

Prepare daily/weekly/monthly MIS reports related to transport operations.

Monitor vendor performance against agreed SLAs and elevate recurring issues.

Assist in audits, compliance checks, and transport-related documentation.

Support continuous improvement initiatives to improve service quality and optimize transportation costs.

Good communication and coordination skills.

Strong problem-solving and decision-making ability.

Ability to handle multiple tasks in a time-sensitive environment.

Good knowledge of MS Excel and basic reporting/MIS.

Familiarity with GPS tracking and transport management systems is an advantage.

Vendor and stakeholder management skills.

Good understanding of employee transport operations and safety practices.

Ability to work in shifts, including early morning, evening, night, weekends, or holidays when required.

Strong attention to detail and record-keeping skills.

Ability to remain calm and respond effectively during operational emergencies.

Job Snapshot

Updated Date

03-11-2026

Job ID

JOB10559

Department

Operations