Associate ServiceNow Developer

Publicis Groupe; Gurgaon; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Publicis Re:Sources seeks a ServiceNow Developer with 5+ years of experience in ITSM/CSM design and development. You will own technical solutions, administer and support ServiceNow, and integrate with REST/SOAP services.

Qualifications include IT degree and certifications, with hands-on scripting in JavaScript, HTML/CSS, and data integration. Located in Pune, Gurgaon, or Bengaluru, with strong communication and documentation skills.

Qualifications

• Experience with ITSM toolsets and ITIL processes such as Incident, Request, Problem, Change and Configuration Management.
• Hands-on experience creating or modifying ITSM components.
• Scripting skills in JavaScript, REST/SOAP integrations, UI policies, and data loading.

Responsibilities

• Develop and own technical solutions on the ServiceNow ITSM/CSM module.
• Provide administration, application development, maintenance and support for ServiceNow.
• Communicate effectively and document work processes.

Skills

ITSM

CSM

CMDB

IT Asset Management

Integrations

Portals

JavaScript

Education

IT Degree

Job description

Company description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Overview

Designation: Associate L2

Location: Pune, Gurgaon, Bengaluru

Role Summary:

Minimum of 5 years’ experience across ServiceNow Design and Development.

Skills – ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

1. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

2. Practical experience in the creation or modification of the relevant ITSM toolset components

3. Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map

4. The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support

5. Communication & Documentation

6. Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience.

Qualifications

Qualifications & Certifications:

• IT Degree or relevant tertiary education in Computer Science


• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.

Bonus Points:

• Additional ServiceNow certifications, including - ServiceNow Suite Certified


• Exposure to/general understanding of ServiceNow licensing