Associate Service Support Temp - 6 Months

Waters Corporation; Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Waters Corporation in India is seeking an Associate Service Support on a 6-month contract to support growth across India. The role emphasizes understanding the customer's business and translating it into Waters solutions with field flexibility within designated territories.

The candidate will manage service orders, quotations, invoicing, contract renewals, and data maintenance in Compass, while ensuring quality and safety standards are followed.

Qualifications

• Bachelor's degree in a relevant field.
• 2-5 years of experience in service/sales admin coordination.
• Experience in Microsoft Office - Excel, PowerPoint; SAP a plus.
• Contract management experience is a plus.

Responsibilities

• Oversee all aspects of the work order for a service department.
• On-time quote preparation of spares and service contracts.
• On-time proforma invoice, invoice generation and submission to customer for all service orders.
• Communicate with customers regarding service contract renewals, payment follow-up, and order activity.
• Maintain database of installed systems.
• Maintain service enablement in Compass platform.
• Ensure adherence to quality system procedures and Health & Safety standards.

Skills

Customer focus

Communication skills

Integrity

Time management

Verbal and written communication

Education

Bachelor's Degree

Tools

Microsoft Office (Excel)

PowerPoint

SAP

Job description

Job Description:

Overview

Waters, the worlds leading specialty measurement company is seeking a Associate Service Support Temp to support the very successful growth of our businesses across India. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Associate Service Support , you are an ambassador of Waters and will bring to the market Waters’ products and services.The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

The role is for 6 months contract on 3rd party payroll.

Responsibilities

• Responsible for overseeing all aspects of the work order for a service department.
• On time Quote preparation of Spares, service contracts.
• On time Proforma Invoice, Invoice generation & Submission to customer for all service related orders
• Communication with customer regarding service contract renewal, Payment Follow up & order related activity.
• Maintaining Database of Installed systems.
• Maintaining Service enablement job in Compass platform.
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times.

Qualifications

Education:

• Bachelors Degree

Experience:

• 2-5 years of experience with service / sales Admin Co-ordination.
• Experience in Microsoft Office- Excel,Power Point,. Experience in SAP is a plus
• Contract Management experience is a plus

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• Excellent verbal and written communication skills

Company Description

Waters Corporation (NYSE: WAT), the worlds leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.