Associate Service Engineer

Stryker Corporation; Chennai District; Hybrid; Confidential; Full time

Job summary

Stryker Corporation is seeking a field-based service engineer in India with emphasis on electronics/biomedical equipment. The role requires coordinating travel and field visits, collaborating with senior engineers and sales teams, and maintaining service documentation and checklists.

Your responsibilities include training customers on equipment operation, performing software/hardware upgrades, and supporting field service across varied customer sites.

Qualifications

• 3+ years of relevant experience.
• Diploma or Engineering in Electronics/Biomedical/Electrical - required.
• Demonstrates interpersonal and communication skills; ability to interact effectively with customers.
• Time management to meet customer needs and schedules.

Responsibilities

• Exercise sound judgment and decision-making within defined practices to obtain solutions.
• Manage field service schedules and travel; collaborate with senior field service engineers and sales team.
• Handle field inventory, tools, test equipment, and technical documentation; submit reports and checklists.
• Provide training to customers on operation/maintenance of equipment; assist in demonstrations and cadaver labs as required.

Skills

Field-based operations

Customer interaction

Communication skills

Time management

Problem solving

Education

Diploma or Engineering in Electronics/Biomedical/Electrical

Job description

Work Flexibility: Field-based

What you will do: Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions. Independently manage work calendar and travel schedule Collaborate with Sr. Level Field Service Engineers and Sales Team Manage and control field inventory, tools, test equipment, technical documentation. Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists. Other duties may include, but is not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.

What You Need

• 3+ years of relevant experience - required.
• Diploma or Engineering in Electronics/ Biomedical/Electrical - required.
• Previous experience as a technical field service professional or in a relevant capacity is - preferred.
• Experience in OT is - preferred.
• Demonstrates functional technical, problem-solving, and analytical skills - required.
• Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary - required.
• Possess ability to follow mentorship instructions and guidance - required.
• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors - required.
• Time management skills to effectively meet customer - required.

Travel Percentage: 80%

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace.

These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary.

Almost all sales roles would likely be qualified as field-based.

Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements.

Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility.

Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.