Associate - Service Desk ( SD1 )

Microland; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Microland is seeking a customer-facing technical support professional to provide assistance to customers via phone, email, or chat. The role involves troubleshooting complex technical issues, collaborating with internal teams, and contributing to knowledge base articles to empower self-service support.

Candidates will analyze customer feedback, suggest process improvements, and participate in ongoing training to enhance technical skills and overall customer satisfaction.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.