Associate/ Senior Associate - Survey Field Specialist

Acuity Analytics; Pune District, Gurugram District, Delhi; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Acuity Analytics in Pune/Gurugram is seeking a proactive Survey Operations Manager to lead field activities and ensure high data quality across programs. The role requires coordinating with clients, vendors, and internal teams to deliver on time and within scope.

You will plan and supervise day-to-day fieldwork, manage resources, monitor risks, and produce regular MIS reports. Strong knowledge of CAWI/CATI/CAPI and Excel/Google Sheets is preferred.

Qualifications

• Graduate degree in any discipline.
• 3–7 years of relevant experience in Market Research, Online Survey Operations, Survey Project Management, Fieldwork Management, and Client Servicing.
• Experience with online research platforms is highly preferred.

Responsibilities

• Plan, organize, and supervise day-to-day survey field activities.
• Allocate survey targets, assignments, and project deliverables.
• Monitor project progress and ensure completion within agreed timelines.
• Coordinate manpower, suppliers, logistics, and operational requirements.
• Identify risks and implement corrective actions to ensure successful project execution.
• Prepare daily, weekly, and monthly project reports.
• Track Surveys completed, Target vs. achievement, Team productivity, and data quality metrics.
• Troubleshoot survey-related issues and coordinate with technical teams.

Skills

CAWI

CATI

CAPI

Qualtrics

Decipher

Excel

Google Sheets

Reporting

Analytics

Team leadership

Education

Graduate degree

Tools

Qualtrics

Decipher

Job description

Role & responsibilities

1. Survey Planning & Execution

• Plan, organize, and supervise day-to-day survey field activities.
• Allocate survey targets, assignments, and project deliverables.
• Monitor project progress and ensure completion within agreed timelines.
• Coordinate manpower, suppliers, logistics, and operational requirements.
• Identify risks and implement corrective actions to ensure successful project execution.

2. Data Quality & Compliance

• Ensure adherence to approved questionnaires, SOPs, sampling plans, and survey protocols.
• Conduct regular quality audits, field checks, and validation reviews.
• Identify and prevent duplicate, incomplete, inconsistent, or fraudulent responses.
• Coordinate with data processing teams to resolve quality concerns.

Maintain project documentation and compliance records.

3. Client & Stakeholder Management

• Act as a primary point of contact for clients and internal stakeholders.
• Provide regular project updates, status reports, and escalation management.
• Coordinate with Project Managers, vendors, and field teams to ensure smooth delivery.
• Support client reviews, project audits, and business presentations.

4. Vendor & Supplier Management

• Coordinate with sample providers, panel vendors, and research partners.
• Manage feasibility assessments and project allocations.
• Monitor vendor performance and ensure timely delivery of quotas and fieldwork targets.
• Ensure adherence to project quality standards and timelines.

5. Reporting & MIS

• Prepare daily, weekly, and monthly project reports.
• Track and report: o Surveys completed o Target vs. achievement o Team productivity o Data quality metrics o Rejection/error rates o Field expenses o Vendor performance o Resource utilization
• Maintain accurate project records and dashboards.

6. Survey Platforms & Tools

• Utilize survey platforms such as Qualtrics, Decipher, and similar tools.
• Implement redirects, survey launches, quota management, and fieldwork tracking.
• Troubleshoot survey-related issues and coordinate with technical teams when required.

Support adoption of survey technology and operational best practices

Preferred candidate profile

Technical Competencies

• Strong understanding of CAWI, CATI, CAPI, and online survey methodologies.
• Experience with Qualtrics, Decipher, and other survey platforms.
• Knowledge of sampling methodologies and field quality-control processes.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong reporting and analytical capabilities.

Behavioral Competencies

• Client servicing and stakeholder management
• Project management and excellence
• Team leadership and collaboration
• Problem-solving and decision-making
• Excellent verbal and written communication
• Attention to detail and quality orientation
• Ability to perform under tight deadlines and changing priorities

Qualifications

• Graduate degree in any discipline.
• 3-7 years of relevant experience in: o Market Research o Online Survey Operations o Survey Project Management o Fieldwork Management o Client Servicing
• Experience with online research platforms is highly preferred.

Knowledge of AI capabilities and practical business applications is a plus

Working Requirements

• Comfortable working in a hybrid environment from Gurugram or Pune.
• Ability to support global projects and flexible working hours as required.