Associate Relationship Manager - JLG

Idfc First Bank Limited; Pali; On-site; INR 300,000 - 550,000; Full time

Job summary

Idfc First Bank Limited is seeking an Associate Relationship Manager-JLG to deepen relationships with banking accounts and provide best-in-class service in field settings. You will support the Relationship Manager, identify prospective customers, form Joint Liability Groups, and manage lifecycle from disbursement to collection while driving client acquisition and lifetime value.

This role requires 0–2 years in branch banking, a Graduate degree, and a proactive, compliant approach to delivering

Qualifications

• Graduate with 0–2 years in branch banking.
• Assist in creating Joint Liability Groups and centres as needed.
• Drive cross-sell opportunities and client acquisition in daily operations.

Responsibilities

• Manage zoning activities to map household needs in villages and areas allocated.
• Conduct end-user checks post disbursal and help meet monthly/annual group loan targets.
• Assess client needs and generate revenue through cross-sell opportunities.
• Contribute to liabilities growth via lead generation and account openings.
• Achieve branch sales goals through new business, referrals, and retention of relationships.
• Maintain high collections efficiency through disciplined processes.
• Ensure accurate loan and savings documentation; coordinate with operations for timely data entry.
• Ensure compliance with bank requirements; conduct field audits and verifications.
• Gather market intelligence and benchmark against competitors; propose process improvements.
• Support livelihood development initiatives and community programs.
• Provide exceptional client service and support product sales to attract new clients.

Skills

Relationship management

Sales

Customer service

Branch banking

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-JLG

Function/ Department: JLG

Job Purpose:

'The role entails deepening relationships with Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.

Roles & Responsibilities:

• 'Manage zoning activity to map household needs in villages and areas allocated.
• 'Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
• 'Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
• 'Contribute to penetration of liabilities business in new markets through lead generations and account opening as per needs of customer.
• 'Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
• 'Maintain high collections efficiency through discipline and drive.
• 'Monitor preparation of accurate documentation of loans and saving account.
• 'Coordinate with operations officer to ensure timely and accurate data entry.
• 'Ensure compliance as per the bank requirements.
• 'Conduct field audits and customer verifications to ensure high quality of accounts.
• 'Gather Latest Market intelligence and track and benchmark against best practices in competitor banks.
• 'Recommend process changes to improve service efficiency and quality across the branch network.
• 'Provide support for implementation of livelihood advancement and community development initiatives.
• 'Recommend process changes to improve service efficiency and quality across the branch network.
• 'Provide support for implementation of livelihood advancement and community development initiatives.

Secondary Responsibilities:

'Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience:

0 to 2 years of relevant branch banking experience.