Area Head - JLG

Idfc First Bank Limited; Ahmedabad District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Idfc First Bank Limited in Ahmedabad is seeking an Area Head - JLG to oversee sales and collections for the JLG portfolio, drive portfolio growth, and ensure strict governance and compliance. The role focuses on NTB customer acquisition, high collections efficiency, and digital initiatives, while mentoring the team to deliver consistent disbursals and excellent customer service.

The candidate should bring 5–10 years of experience in lending, with a track record of managing teams and delivering

Qualifications

• Graduate
• 5-10 years of relevant experience.

Responsibilities

• Primarily responsible for sales and collections of JLG product.
• Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5%
• NTB acquisition of customers with retention of existing customers
• Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount.
• High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses
• Ensuring best customer service with minimum/zero escalations
• Driving digital initiatives within the product.
• Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance.
• Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines.
• Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.
• Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.

Education

Graduate

Job description

Job Purpose

'Ensuring high class portfolio quality by maintaining collections efficiency with consistent growth in portfolio along with maintaining high compliance standard

Roles & Responsibilities

• Primarily responsible for sales and collections of JLG product.
• Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5%
• NTB acquisition of customers with retention of existing customers
• Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount.
• High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses
• Ensuring best customer service with minimum/zero escalations
• Driving digital initiatives within the product.

Job Requirements

Role/ Job Title: Area Head - JLG

Function/ Department: JLG

'Ensuring high class portfolio quality by maintaining collections efficiency with consistent growth in portfolio along with maintaining high compliance standard

Roles & Responsibilities

• Primarily responsible for sales and collections of JLG product.
• Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5%
• NTB acquisition of customers with retention of existing customers
• Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount.
• High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses
• Ensuring best customer service with minimum/zero escalations
• Driving digital initiatives within the product.

Secondary Responsibilities

• Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance.
• Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines.
• Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.
• Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.

Qualifications

Graduate

Years of Experience

5 - 10 years of relevant experience.