Associate Regional Head - DD

Bharti AXA Life Insurance; Mumbai; On-site; INR 500,000 - 900,000; Full time

Job summary

Bharti AXA Life Insurance in Mumbai is seeking a Claims Analyst to analyze complex claims issues and implement strategies to enhance settlement rates. The role requires collaboration with cross-functional teams to identify improvements and to ensure exceptional customer service and satisfaction.

You will mitigate risks in claims processing and maintain accurate records of all customer and stakeholder interactions, contributing to robust claims governance and quality assurance.

Responsibilities

• Analyze and resolve complex claims issues efficiently.
• Develop and implement effective strategies to improve claim settlement rates.
• Collaborate with cross-functional teams to identify areas of improvement.
• Provide exceptional customer service and ensure high levels of customer satisfaction.
• Identify and mitigate potential risks associated with claims processing.
• Maintain accurate records of all interactions with customers and stakeholders.

Job description

• Analyze and resolve complex claims issues efficiently.
• Develop and implement effective strategies to improve claim settlement rates.
• Collaborate with cross-functional teams to identify areas of improvement.
• Provide exceptional customer service and ensure high levels of customer satisfaction.
• Identify and mitigate potential risks associated with claims processing.
• Maintain accurate records of all interactions with customers and stakeholders.