Associate Quality Assurance

Studies Overseas; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

KC Overseas Education in Nagpur is seeking a Quality Assurance professional to oversee call handling quality and ensure process compliance within our expanding team.

The role emphasizes audits, dashboards, and improving customer interactions, requiring 1+ year QA experience, strong Excel skills, and meticulous attention to detail. This position is based on-site in Nagpur and offers growth in a multinational EdTech environment.

Qualifications

• 1+ year of experience in Quality Assurance or related monitoring roles.
• Excellent written and verbal communication skills.
• Proficient in MS Excel and data retrieval/assessment tasks.
• Ability to multitask and manage multiple priorities.
• Attention to detail and accuracy in work.

Responsibilities

• Identify patterns or inconsistencies in call handling across the team.
• Conduct random quality audits of recorded calls and provide actionable insights.
• Ensure adherence to standard scripts and compliance guidelines.
• Maintain and analyze call performance dashboards with the team.
• Monitor customer interactions to flag red flags and improve satisfaction.

Skills

Quality Assurance

Communication

Data analysis

Multitasking

Education

Any graduate

Tools

MS Excel

Data retrieval

Job description

Looking for a Workplace That Inspires You? Welcome to KC Overseas!

At KC Overseas Education, we don’t just provide jobs—we create opportunities for innovation, growth, and impact. As a thriving Multinational EdTech company with 11 global locations, we have a strong foothold across South Asia, South-East Asia, and Africa, and we’re rapidly expanding worldwide. With our team of inspired 750+ professionals, we are revolutionizing access to overseas education through cutting-edge technology and unwavering expertise with our industry-leading platforms coursefinder.ai and elanloans.com.

Our mission is to empower students worldwide with seamless access to top universities, bridging the gap between aspiration and reality. If you’re passionate about making a difference in the global education space, this is where you belong!

At KC Overseas Education, we believe work should be more than just a job—it should be an experience that challenges, excites, and rewards you. We’re growing fast, and we want you to grow with us. Through our ever-expanding global reach, we are shaping the future of overseas education—and you can be a part of it.

Why work with us?

Work-Life Balance – We value productivity and well-being equally.

Global Exposure – International travel and exposure to diverse markets

Unmatched Growth – Thrive in a rapidly expanding industry to reach your potential

Recognition & Rewards – A culture that values and rewards hard work

Continuous Learning – Upskilling and development opportunities at every step

Supportive Culture – Work in an encouraging, trust-driven environment

Stability & Security – A long-term career with a leading industry player

Competitive Compensation – Because great work deserves great rewards

Join us and experience a workplace where talent is valued, ideas are celebrated, and careers flourish. Be a part of KC Overseas

MIHAN New Office Campus Launch Video -

Here’s a short video to give you an overview of who we are and what we do:

Job Overview :

• Call Handling Overview:
• Identify patterns or inconsistencies in call handling across the team.
• Escalate any anomalies or significant drops in performance to the management.
• 2. Quality Audits:
• Randomly audit recorded calls to evaluate adherence to quality standards, tone, accuracy of information shared, and overall customer experience.
• Provide actionable insights and recommendations to improve call efficiency and service quality.
• Share feedback with individual team members and suggest improvements.
• 3. Call Handling Compliance:
• Ensure that team members are following standard call scripts, compliance guidelines, and customer service protocols.
• Identify training needs based on recurring issues observed during call reviews.
• 4. Performance Dashboards:
• Maintain and update call performance dashboards for transparency and trend analysis.
• Collaborate with operations and training teams to close performance gaps.
• 5. Customer Experience Monitoring:
• Listen for red flags in customer interactions (e.g., unresolved issues, dissatisfaction) and flag them for immediate attention.
• Contribute to improving customer satisfaction scores through proactive monitoring and feedback loops.

Link https://www.studies-overseas.com/careers to know more about life at KC.

Requirements

• Any graduate with minimum 1 years' experience in the role of Quality Assurance, monitoring various processes.
• Excellent written and verbal communication.
• Good command over MS Excel and Data retrievals and assessments.
• Apt to work on multiple tasks.
• Attention to details.