Associate Project Manager

SymphonyAI; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

SymphonyAI is hiring an Associate Product Manager/Product Manager for Agentic AI at Work (AIW) and Engagement Layer. You will own the product roadmap, define user stories, and drive agile delivery across AI agents, mobile apps, and integrations such as Microsoft Teams.

The role requires 8–10 years in PM, AI-led product experience, and strong stakeholder management. It is a hybrid, Bengaluru-based position with periodic cross-functional collaboration and leadership exposure.

Qualifications

• 8–10 years of product management experience, preferably in ITSM or related domains.
• Background in AI or AI-led products, with experience in Agentic AI, chatbots, or Teams integrations.
• Proven experience owning roadmaps and shipping web/mobile products using Agile/Scrum.
• Strong communication, stakeholder management, and negotiation skills across technical and business teams.
• Being comfortable with A/B testing, telemetry, and data-driven decisions.
• Solid business acumen; ability to connect product decisions to revenue and customer outcomes.
• Thrives in a fast-paced, deadline-driven environment.

Responsibilities

• Own end-to-end product roadmap for AIW and engagement layer; define scope, write user stories, prioritize backlog, and drive sprints.
• Liaise with engineering, design, QA, sales, marketing, finance and external partners to ensure delivery.
• Design and run A/B tests across AI agents and engagement touchpoints; analyze telemetry and iterate.
• Translate business needs into PRDs, workflows, and release plans aligned with revenue cycles.
• Prepare periodic business reviews with leadership, highlighting findings and roadmap updates.
• Instrument telemetry to track adoption, activation, agent performance, and app engagement.
• Conduct competitive research to inform positioning and roadmap decisions.
• Champion Agile/Scrum practices; manage sprint ceremonies and improve delivery processes.
• Own mobile app release readiness and GTM coordination.

Skills

PM experience 8–10y

AI/AI-led products

Agile/Scrum

Stakeholder management

Data-driven decisions

Business acumen

Time management

Communication

Education

CSPO or similar PM certification

Tools

Jira

Amplitude

Mixpanel

Google Analytics

SQL

Figma

Job description

Job title: Associate Product Manager/Product Manager – Agentic AI at Work (Agentic AI and Engagement Layer, AI & Automation-led Platform)

Start date: Immediate or within 30–45 days

Reporting to: Senior Product Manager

Key partners: Engineering, Design, QA, Sales, Marketing, Finance; external vendors, partners, and customer representatives

Role overview

• Own the AI at Work (AIW) product built on the Apex 2.0 ITSM platform, delivering agentic AI use cases and vertical agents (e.g., HR agent).
• Lead the engagement layer strategy and product roadmap execution, including customer-facing experiences across mobile apps, chatbots, and integrations (e.g., Microsoft Teams). You will own and drive the user engagement layer end-to-end.
• This is a high-visibility, time-demanding role that involves periodic liaison with customers and sales reps and regular exposure to senior leadership.

Key responsibilities

• End-to-end ownership of the product roadmap for AIW and the engagement layer; define scope, write user stories and acceptance criteria, prioritize backlog, and drive sprint execution.
• Liaise with all stakeholders (engineering, design, QA, sales, marketing, finance) and external partners/vendors/customer reps to ensure effective delivery and unblock dependencies.
• Design and run A/B tests across AI agents and engagement touchpoints; formulate hypotheses, define success metrics, analyze results, and iterate based on telemetry.
• Lead requirement elicitation and translate business and customer needs into clear PRDs, workflows, and release plans; ensure alignment with revenue and sales cycles.
• Prepare and deliver periodic business reviews to leadership, presenting key findings, shortfalls, roadmap updates, and competitive insights.
• Instrument telemetry and monitoring to track adoption, activation, agent performance, and mobile app engagement; use data to inform prioritization and optimization.
• Conduct competitive research and benchmark relevant features to guide positioning and roadmap decisions.
• Champion Agile/Scrum best practices; run or participate in sprint ceremonies, maintain velocity and quality, and improve product delivery processes.
• Own mobile app release readiness and GTM coordination, including cross-functional launch plans and ongoing performance tracking.

Must-have qualifications

• 8–10 years of experience, with at least 8 years, preferably in the ITSM domain or related domains. Must have a strong product management track record delivering B2B/SaaS products end-to-end.
• Background in AI or AI-led products or a functional knowledge of AI and integrated systems of record is a must. Proven experience with Agentic AI, conversational interfaces/chatbots, or Microsoft Teams integrations.
• Proven experience and track record of owning product roadmaps and shipping web/mobile products using Agile/Scrum.
• Strong communication, stakeholder management, and negotiation skills across technical and business teams as well as external partners.
• Being comfortable with A/B testing, product telemetry, and data-driven decision-making.
• Solid business acumen; ability to connect product decisions to revenue, sales cycles, and customer outcomes.
• Thrives in a fast‑paced environment and under tight deadlines; willing to manage a time‑demanding, high‑visibility remit with proactive actions.

Nice-to-have qualifications

• ITSM/ITIL background.
• CSPO or similar product management certification.
• Technical know-how (basics) with APIs, integrations, and mobile app lifecycles.

Tooling and processes

• Jira (or similar) for backlog and sprint management.
• Amplitude (or similar) for product analytics and telemetry.
• Agile/Scrum methodologies (must-have).
• Familiarity with experimentation tooling; Mixpanel/Google Analytics and basic SQL are a plus. Collaboration with design tools (e.g., Figma) is beneficial.
• Bangalore-based, hybrid. Periodic customer and stakeholder interactions are expected; flexibility for extended hours may be required around key releases or reviews.