Associate Program Manager

eClerx; Mumbai; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

eClerx is seeking a seasoned risk & controls professional in Mumbai to oversee regulatory compliance with US credit-based frameworks and implement campaign controls, data governance, and audit readiness. The role involves cross-functional collaboration with legal, compliance, and product teams, and requires strong BI dashboard experience (Tableau/Power BI) and executive communication skills.

You will manage data-heavy workflows, drive issues tracking, and deliver exec-ready summaries for senior

Qualifications

• 10+ years of experience with US credit-based regulations.
• Hands-on experience executing campaign execution controls: maker/checker, independent checker review, data governance.
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Experience working cross-functionally with internal experts like legal, compliance, and product teams; end-to-end understanding.

Responsibilities

• 10+ years of Experience with US credit-based regulations.
• Hands-on experience executing campaign execution controls: maker/checker, independent checker review, data governance.
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Experience working cross-functionally with internal experts like legal, compliance, and product teams. This demonstrates good end-to-end understanding, critical hand-offs, etc.
• Hands-on experience on BI dashboards (Tableau/Power BI).
• Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
• Comfortable working with large datasets, multiple trackers, and high reporting rigor.
• Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.

Skills

US credit regulations

Campaign controls

Risk & controls

Cross-functional collaboration

BI dashboards

Stakeholder management

Data handling

Executive communication

Tools

Jira

ServiceNow

Tableau

Power BI

Job description

• 10+ years of Experience with US credit-based regulations
• Hands-on experience executing campaign execution controls: maker/checker, independent checker review, data governance
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Experience working cross-functionally with internal experts like legal, compliance, and product teams. This demonstrates good end-to-end understanding, critical hand-offs, etc.
• Hands-on experience on any BI dashboards (Tableau/Power BI).
• Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
• Comfortable working with large datasets, multiple trackers, and high reporting rigor.
• Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.

Job Description

• 10+ years of Experience with US credit-based regulations
• Hands-on experience executing campaign execution controls: maker/checker, independent checker review, data governance
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Experience working cross-functionally with internal experts like legal, compliance, and product teams. This demonstrates good end-to-end understanding, critical hand-offs, etc.
• Hands-on experience on any BI dashboards (Tableau/Power BI).
• Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
• Comfortable working with large datasets, multiple trackers, and high reporting rigor.
• Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.

Good-to-Have

• Experience in marketing/digital risk, operational risk, or risk controls supporting product/tech teams.
• Familiarity with risk taxonomies, RCSA concepts, issues lifecycle tools (JIRA/ServiceNow), and governance best practices.
• SQL/Python for data extraction or reporting automation