Associate Product Manager-Cross Sell

IDFC FIRST Bank; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is expanding its Cross Sell business by scaling products, channels and segments, aiming to deliver banking needs efficiently. The role emphasizes building teams, processes and a scalable culture to ensure a superior customer experience and position the bank as the primary choice for customers' financial needs.

Ideal candidates have 2+ years of relevant experience, strong cross-sell knowledge, and the ability to collaborate across Retail, IT and Analytics teams, while leveraging

Qualifications

• Strong understanding of cross-sell strategies and customer segmentation.
• Ability to collaborate across departments and manage partnerships.
• Analytical mindset with experience in working with business analytics teams.

Responsibilities

• Guide distribution of Cross Sell ensuring volume scale-up as per the defined targets.
• Collaborate with the Digital Marketing team to increase customer penetration via digital medium.
• Build and nurture strategic partnerships across key dealers, OEMs, channel/product partners etc. to increase the penetration of the assigned portfolio.
• Improve the performance and quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams.
• Support the Product team in Business Loan category to provide differentiated offerings and drive business growth.
• Work with business analytics team to identify potential for cross-sell.

Skills

Cross-sell strategy

Customer segmentation

Stakeholder collaboration

Analytical mindset

Communication & presentation

Digital marketing

Education

Graduation (any)

Post-graduation (any)

Job description

Job Description:

Job Requirements

About the Role

The role entails scaling up the Cross Sell business by implementing strategies to expand the existing products, channels, segments, and customer base by delivering banking needs to the customers in the most cost-efficient and technology-effective manner. It includes building up teams, systems, processes, and culture amenable to scale and consistency of delivery. The role will closely collaborate with the Retail team - Product Head, Operations, Sales, IT, Credit, and BIU. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.

Key Responsibilities

Primary Responsibilities

• Guide distribution of Cross Sell ensuring volume scale-up as per the defined targets.
• Collaborate with the Digital Marketing team to increase customer penetration via digital medium.
• Build and nurture strategic partnerships across key dealers, OEMs, channel/product partners etc. to increase the penetration of the assigned portfolio.
• Improve the performance and quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams.
• Support the Product team in Business Loan category to provide differentiated offerings and drive business growth.
• Work with business analytics team to identify potential for cross-sell.

Secondary Responsibilities

• Guide distribution of Cross Sell ensuring volume scale-up as per the defined targets.
• Collaborate with the Digital Marketing team to increase customer penetration via digital medium.
• Build and nurture strategic partnerships across key dealers, OEMs, channel/product partners etc. to increase the penetration of the assigned portfolio.
• Improve the performance and quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams.
• Support the Product team in Business Loan category to provide differentiated offerings and drive business growth.
• Work with business analytics team to identify potential for cross-sell.

What We Are Looking For

Education

• Graduation: Any
• Post-graduation: Any

Experience

• 2+ years of relevant experience.

Skills and Attributes

• Strong understanding of cross-sell strategies and customer segmentation.
• Ability to collaborate across departments and manage partnerships.
• Analytical mindset with experience in working with business analytics teams.
• Excellent communication and presentation skills.
• Proficiency in digital marketing and customer acquisition strategies.

Requirements: