Associate Planning And Scheduling

Concentrix; Gurugram District; On-site; INR 350,000 - 700,000; Full time

Job summary

Concentrix in Gurugram invites applications for an Associate Planning & Scheduling. You will manage scheduling responsibilities, provide regular schedule analyses, and deliver staff recommendations to meet service center goals.

You will coordinate with OPS on leave planning, share projections and utilization metrics, maintain root-cause analyses, and plan training, OT/VTO, and dashboards to drive cost-effective staffing and performance.

Responsibilities

• Schedule analyst to provide regular scheduling responsibilities and staff recommendations to meet service center goals.
• Complete scheduling reports accurately and lead the weekly scheduling performance review with recommendations.
• Coordinate with OPS on leave planner and preferences to prepare schedules efficiently.
• Share SL projections, Ideal Seat Utilization, Max seats etc.
• Maintain root cause analysis for deviations in performance versus projections.
• Plan training and coaching sessions as per the calendar keeping SL in check.
• Plan OT / VTO based on business requirements and share recommendations.
• Maintain communication with Business to ensure staffing adjustments and cost-effective output.
• Determine and execute work schedules and optimize for cost effectiveness.
• Optimize breaks/offline activities while preparing schedules.
• Prepare daily, weekly and monthly client/internal reports and dashboards.
• Prepare ad-hoc reports & analysis for management reporting and needs.

Skills

MS Excel

Error spotting

Process simplification

Automate reports

24x7 readiness

Job description

Job Description:

Job Title

Associate Planning & Scheduling

Key Responsibilities

• Scheduling Analyst will be responsible for providing and completing regular scheduling responsibilities and provide schedule analysis and staff recommendations to meet service center goals.
• This position requires detailed, accurate, and timely completion of scheduling reports and lead the weekly scheduling performance review and provide recommendations
• Co-ordinate with OPS on the leave planner, preferences, etc to prepare schedules efficiently.
• Share SL projections, Ideal Seat Utilization, Max seats etc.
• Maintain and share root cause analysis in case of deviation of performance versus projections.
• Plan training and coaching sessions as per the calendar keeping SL in check
• Plan OT / VTO basis business requirement and share the recommendations.
• Maintain constant communication with Business to ensure that the desired staffing adjustments and cost-effective output are delivered.
• Determine and execute work schedules, diagnose problems, and recommend optimization to be cost effective.
• Optimize breaks/offline activities while preparing schedules.
• Responsible for preparing daily, weekly and monthly client/internal reports.
• Prepare weekly performance / KPI reports and maintaining performance dashboards.
• Prepare ad-hoc reports & analysis for management reporting and needs
• Capacity planning and Scheduling for process
• Support key strategic projects involving Data mining & Analytics
• Optimize use of tools/technology & to improve efficiency and effectiveness of the organization.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Desired Skills

• Advanced proficiency in MS Excel
• Ability to spot, correct and highlight errors
• Ability to simplify complex operations into repeatable processes
• Skill to automate reports – preferred
• Ready to work in dynamic 24*7

Disclaimer

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'