Associate - Operations Support

Apertum Online Pvt Ltd; Mumbai; Presencial; INR 400.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual performance bonus

Overtime payment

Health and life insurance

Paid leaves (21 days)

Team outings

Descripción de la vacante

Apertum Online Pvt Ltd in Mumbai is looking for a candidate experienced in Payment operations. The role involves managing customer service operations, handling escalations, and performing root cause analysis. Candidates should possess strong analytical problem-solving skills and be willing to work in flexible shifts including holidays.

Preferred experience in gaming or E-commerce sectors will be advantageous. The position offers performance bonuses, paid leaves, and health insurance.

Formación

• 1+ Years of experience in Payment operations.
• Experience in an analyst function in gaming or E-commerce sector.
• 1+ years of Ops support experience in gaming/E-commerce.

Responsabilidades

• Handle day to day backend operations including query resolution.
• Monitor and manage Customer Service operations for multiple countries.
• Analyze customer service processes and identify performance improvements.
• Handle level 2/3 escalations, supporting the Customer Service team.

Conocimientos

Payment operations experience

Analytical skills

Problem-solving skills

Detail-oriented

Flexible work schedule

Fluent in English

Descripción del empleo

Job Description

Candidate Profile

• The Candidate should have proven experience in Payment operations.
• The candidate should be an analytics-driven individual with excellent problem-solving skills
• The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
• The candidate is expected to haveexperience in handling general inquiries and escalated issues promptly within an online customer service structure
• The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems

Key Responsibilities

• Handling day to day backend operations including query resolution
• Monitoring and managing Customer Service operations for one or more countries
• Analyse the Customer Service processes and help identify areas of performance improvements
• Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
• Escalations to Technology team, Trading and Payment providers as required
• To reconcile online payment transactions and monitor the success rate from downstream service providers
• To check potential fraud activities to mitigate the risk in online transactions, and elevate issue promptly if needed
• To execute daily & monthly payment review and provide reports if needed
• Website content management including banners and comments filtering

Preferred: Games Operations / Online Gaming

Qualifications

Skills and Qualification Requirements

• 1+ Years of Experience in Payment operations
• Relevant experiencein an analyst function preferably in gaming or IT/ Ecomsector
• 1+ years of Ops support experience in gaming/ Ecomand with an interest in sports a plus
• Fluent in written and spoken English
• Should be flexible to work in rotational shifts and weekoffs including public holidays as per business requirement

Additional Information

• Annual performance Bonus
• Overtime Payment
• IT Asset provided
• 5 Days working
• Paid leaves of 21days(excluding 12 public holidays)
• Health and Life Insurance
• Team Outings
• Highly talented, dependable co-workers in a global, multicultural organisation
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members