Manager - Payment Operations

Prisma Prop Tech; India; On-site; INR 3,500,000 - 5,200,000; Full time

Benefits offered by this job

5 Days Working

Internet Reimbursement

Group Medical Insurance

Gym Reimbursement

Mental Health support benefits

Job summary

Priority Technology Holdings, Inc. is seeking a seasoned Manager of Payment Operations in India to build and lead a local team responsible for money movement workflows, settlements, and incident resolution.

You will drive continuous improvements, oversee SLAs, and partner with product and engineering to optimize payments services. The role requires 8+ years in financial services, 4+ years in a leadership role, and strong knowledge of banking, payment and card schemes.

Qualifications

• 8+ years of relevant experience in regulated financial services.
• 4+ years in a senior role (TL/AM).
• Bachelor’s degree in any discipline.

Responsibilities

• Oversee the Payment Operations team and manage day-to-day money movement, settlement, reconciliation, and incident handling.
• Set up processes to ensure payment success, efficiency, and compliance.
• Act as SME for payments tech and emerging technologies; manage multiple payment rails and partners.

Skills

Leadership

Stakeholder communication

Payments domain knowledge

Incident management

Project management

Education

Bachelor's degree

Tools

SQL

Excel

BI tools

Job description

Job Description:

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.

We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, genetic information, veteran status or any other characteristic protected by federal, state or local law. The Company will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on our operation. Any employee who believes he or she may require such accommodation should contact Human Resources.

Priority is a leading payment and banking services provider with payment operations technically integrated across multiple banking parties, issuers, payment processors and counter parties. We are building a robust execution and management process for driving the best payment experience of our customers.

About Role

The Manager of Payment Operations will be responsible for building and overseeing the local team who manages robust operational money movement workflows and driving continuous improvements, and managing escalations related to Payments by engaging internal and external teams to mitigate customer impact and fix problems across a wide range of technology platforms. The ideal candidate will bring a demonstrated track record of influencing senior leadership, collaborating across stakeholder groups and leading key change efforts as well as critical skills in the transformation of payment operations and back-office platforms.

Job Responsibilities

• Responsible for the Payment Operations team who manages day-to-day operations includingMoney movement, Payment initiation, settlement, reconciliation, exception handling, and charge-back/dispute management.
• set up mechanisms/processes to ensure payment success ensuring efficiency, certainty and compliance.
• Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.
• Manage multiple payment rails (ACH/NEFT/RTGS/IMPS, cards, UPI, wires, wallets) and payment partners/banks.
• Ensure SLAs, cut-offs, and settlement timelines are met; proactively monitor queues, dashboards, and alerts.
• Lead the identification of issues and incidents, conduct business impact analysis, root-cause analysis for payment failures and discrepancies and engage with the wider team for resolution and create preventive controls.
• Identify opportunities for improvement within our payment services, effectively communicating with product management and engineering teams. Lead the testing of payment integrations from ideation to production.
• Possess a deep understanding and experience in payments data, collaborate closely with Product and Engineering teams to provide insights and performance-related details to drive decision making.
• Focus on optimizing processing costs to deliver a positive impact on payment processing expenses
• Drive operational excellence through SOPs, controls, and continuous improvement (Lean/automation).
• Ensure regulatory and scheme compliance (FBI/NACHA/scheme rules), audits, and risk controls.
• Prepare and present or review operational metrics, insights, and executive updates.
• Own vendor/bank performance reviews, contracts support, and issue escalations.
• Manage disputes, chargebacks, fraud escalations, and partner communications.
• Lead, coach and develop a team of payments professionals and Foster a culture of accountability, collaboration, and customer focus.
• Set goals, manage capacity, conduct performance reviews, and build succession plans.

Requirements

• 8+ years relevant experience and 4+ years in a similar role within regulated Financial Services.
• Must be in Priority for at least 2+ years in a senior role (TL/AM)
• A Bachelor’s degree in any discipline.
• The Candidate should have experience in leadership roles within the fin-tech industry.
• Expert knowledge of banking, payment and card schemes required.
• Track record of establishing teams and processes from the ground up.
• Experience developing and managing capacity plans and resource management
• Participate and Review all documentation related to the Payment Operations department.
• Possesses both strategic and operational work experience
• Attention to detail and ability to manage multiple projects simultaneously
• Experience developing and leading high-performance teams.
• Deep operational knowledge of payment life cyclesand reconciliations.
• Process design, documentation, and automation mindset.
• Excellent stakeholder communication and incident management.

Preferred Skills

• Previous processing or acquiring experience is a plus.
• Previous lending, accounting or reconciliation experience is a plus.
• Datadriven decision making; SQL/Excel/BI tools a plus.
• A postgraduate degree or MBA is a plus.

Benefits

• 5 Days Working
• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)