Associate, Operations - MMLIS

MassMutual India; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

MassMutual India is seeking an experienced Wealth Management Operations professional to manage back-office processes, including account maintenance, new business applications, and transfers. The role requires strict adherence to regulatory standards, strong data accuracy, and excellent communication with internal and external stakeholders.

The ideal candidate will have 4+ years in financial services, proficiency in MS Excel/PowerPoint, and knowledge of VBA/macros to drive efficiency.

Qualifications

• Bachelor's degree or equivalent business experience.
• 4+ years of experience in financial services or a similar operations environment.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Knowledge of Excel Macros and VBA preferred.
• Ability to identify improvement opportunities and drive process enhancements.
• Strong attention to detail with multi-priority management in a fast-paced setting.

Responsibilities

• Process account maintenance requests, new business applications, transfer paperwork, and related operational transactions.
• Review broker-dealer submissions for accuracy, completeness, and regulatory requirements.
• Identify and communicate Not-In-Good-Order (NIGO) cases to facilitate timely resolution.
• Accurately process and maintain client data within back-office systems.
• Review and process internal brokerage and advisory transfers.
• Administer money movement, investment, and withdrawal instructions per policies and regulations.
• Research and resolve operational issues while maintaining SLAs.
• Apply root cause analysis to identify process inefficiencies.
• Collaborate with internal partners and external stakeholders.
• Consistently achieve productivity, quality, and service goals.
• Utilize Microsoft Office applications to support activities.
• Leverage VBA and Excel Macros where applicable to improve efficiency.

Skills

Analytical thinking

Attention to detail

Time management

Effective communication

Education

Bachelor's degree or equivalent business experience

Tools

MS Excel

MS Word

MS PowerPoint

Excel Macros / VBA

Job description

Key Responsibilities

• Process account maintenance requests, new business applications, transfer paperwork, and related operational transactions.
• Review broker-dealer submissions for accuracy, completeness, and regulatory requirements.
• Identify and communicate Not-In-Good-Order (NIGO) cases to facilitate timely resolution.
• Accurately process and maintain client data within back-office systems.
• Review and process internal brokerage and advisory transfers.
• Administer money movement, investment, and withdrawal instructions in accordance with applicable policies and regulations.
• Research and resolve operational issues while maintaining service-level commitments.
• Apply root cause analysis techniques to identify and address process inefficiencies.
• Collaborate effectively with internal business partners and external stakeholders.
• Consistently achieve productivity, quality, and service goals.
• Leverage Microsoft Office applications, particularly Excel, Word, and PowerPoint, to support operational activities.
• Utilize VBA and Excel Macros where applicable to improve efficiency and reporting.

Required Qualifications

• Bachelor's degree or equivalent business experience.
• 4+ years of experience in financial services or a comparable operations environment.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Knowledge of Excel Macros and VBA is preferred.
• Ability to identify improvement opportunities and drive process enhancements.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Sound logical reasoning and decision-making skills.
• Ability to work effectively under strict deadlines.
• Ability to successfully complete a Non-Registered Fingerprint (NRF) background check under FINRA requirements.
• Knowledge of:
  • Registration types and brokerage account features
  • Managed account attributes and billing processes
  • Client onboarding and account maintenance activities
  • Securities industry operations and back-office processing for non-retirement accounts
• Understanding of FINRA and SEC rules and regulations is preferred.
• Flexibility to work overtime and adjust schedules as business needs require.

Preferred Qualifications

• 4+ years of experience within the financial services industry.
• MBA or equivalent business qualification preferred.
• Experience supporting wealth management, brokerage, advisory, or transfer-of-assets operations.
• Knowledge of FINRA and SEC regulations.
• Experience working with operational controls, process improvements, and automation initiatives.

Compliance Requirements

As part of the Wealth Management Operations team, this role is subject to regulatory and supervisory requirements, including:

• Non-Registered Fingerprinting (NRF)
• Personal Trading Account Oversight
• Compliance and regulatory monitoring requirements

Work Timings

This position requires flexibility to work across regular, afternoon, and night shifts in India on either a permanent or rotational basis, depending on business requirements.