Associate – Operations

Talent'd HR Solutions; Pune District; Hybrid; INR 300,000 - 400,000; Full time

Job summary

A leading insurance firm is seeking an Associate – Operations to manage high-volume inbound calls and provide exceptional customer service for property damage claims. Candidates should possess a High School Diploma or GED and ideally have 0–2 years of relevant experience. The role requires strong client-facing communication skills and a focus on timely resolution of inquiries. This position supports borrowers and contractors through the claims process in a hybrid work environment.

Qualifications

• 0–2 years of relevant experience preferred.
• Combination of education and experience may be considered.

Responsibilities

• Assist with borrower follow-ups and help desk queries.
• Maintain schedule adherence, attendance, and availability standards.
• Update records and systems accurately.
• Handle inbound calls from borrowers, contractors, and insurance adjusters.
• Deliver precise and timely customer service to ensure high satisfaction.
• Work on claim packets during low call volumes.

Skills

Answering telephones

Customer service and resolution

Client-facing communication

Property damage claim handling

Quality control

Voice communications

Education

High School Diploma or GED

Job description

For over 90 years, Allstate has been dedicated to protecting families and their belongings from life's uncertainties. The company has consistently led the industry in innovation, from safety advocacy to advanced pricing methods, telematics, and digital protection solutions.

Position Overview

The Associate – Operations role involves managing high-volume inbound calls and delivering exceptional customer service for property damage claims. This position supports borrowers and contractors by guiding them through the claims process, resolving inquiries, and ensuring timely disbursement of claim funds.

Key Responsibilities

• Assist with borrower follow-ups and help desk queries
• Maintain schedule adherence, attendance, and availability standards
• Update records and systems accurately
• Handle inbound calls from borrowers, contractors, and insurance adjusters
• Deliver precise and timely customer service to ensure high satisfaction
• Work on claim packets during low call volumes

Required Qualifications

• High School Diploma or GED (Preferred)
• 0–2 years of relevant experience (Preferred)
• Combination of education and experience may be considered

Skills Required

• Answering telephones
• Customer service and resolution
• Client-facing communication
• Property damage claim handling
• Quality control
• Voice communications

Work Mode

Hybrid – Combination of in-office and remote work days.

Allstate is committed to creating an inclusive workplace where all employees feel respected and valued. The company prohibits discrimination based on various personal attributes and complies with applicable laws regarding fair employment practices.

• equivalent combination of education and experience considered

Allstate Corporation is one of the largest publicly held personal lines insurers in the United States, founded in 1931 and headquartered in Northbrook, Illinois. The company offers a wide range of insurance products, including auto, home, renters, life, and other specialty insurance, as well as investment and retirement solutions. Allstate operates through a vast network of agents, direct channels, and subsidiaries, serving millions of customers nationwide. With over 40,000 employees and agency owners, Allstate has built a strong reputation for customer service, financial strength, and innovative insurance solutions.

Allstate's mission is to help customers protect what matters most and prepare for the future, guided by its well-known slogan, "You\'re in good hands." The company has been recognized for its commitment to corporate responsibility, diversity, and sustainability initiatives. In recent years, Allstate has invested heavily in digital transformation, expanding its online and mobile service capabilities, and introducing usage-based insurance programs like Drivewise. The firm continues to maintain a leading position in the U.S. insurance market, with strong brand recognition and a focus on adapting to evolving consumer needs.