Non Voice - Associate Operation

Allstate; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading insurance provider is looking for a Non Voice - Associate Operation in Bengaluru. This entry-level role involves handling various customer inquiries, documenting requests, making policy changes, and ensuring customer satisfaction. Graduates from Commerce or Arts backgrounds are encouraged to apply. This full-time position supports significant insurance functions in a dynamic environment.

Qualifications

• Graduation degree mandatory for the 2024/2025 batch.
• Freshers with Commerce or Arts graduation are preferred.

Responsibilities

• Input and track data in appropriate databases.
• Handle requests regarding customer documentation and explain details clearly.
• Facilitate first call resolution and ensure customer satisfaction.

Skills

Consumer Protection

Customer Data Management

Customer Support Operations

Performance Management

Relationship Building

Stakeholder Management

Education

Commerce or Arts Graduation

Job description

Join to apply for the Non Voice - Associate Operation role at Allstate.

This position handles moderate to complex inquiries, addressing various policy and billing questions from internal or external customers efficiently, professionally, and accurately. Responsibilities include documenting customer requests, making policy changes, and resolving service concerns, which may involve inbound/outbound calls, correspondence, and other communication channels.

Key Responsibilities

• Input and track data in appropriate databases.
• Stay current on marketing campaigns to respond appropriately to related inquiries.
• Handle requests regarding customer documentation and explain details clearly, including follow-ups.
• Maintain working knowledge of insurance policies, processes, and procedures.
• Process policy changes accurately and identify cross-selling opportunities.
• Use probing questions and active listening to understand customer issues with empathy.
• Facilitate first call resolution and ensure customer satisfaction.
• Resolve routine, complex, and unique questions/issues.

Education

• Commerce or Arts Graduates (2024/2025 batch), graduation degree mandatory.

Experience

• Freshers with Commerce or Arts graduation.

Primary Skills

Consumer Protection, Customer Data Management, Customer Support Operations, Performance Management, Relationship Building, Stakeholder Management.

Shift Time

Details not specified.

Recruiter Info

Hiral Parag Rughani
[e-mail]

About Allstate

The Allstate Corporation is a leading insurance provider in the U.S., ranked No. 84 in the 2023 Fortune 500. It operates in the U.S., Canada, Northern Ireland, and India. Allstate India, established in 2012 with offices in Bengaluru and Pune, supports various strategic business functions and innovations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Insurance and Financial Services

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