Auto Adjuster Tec Analyst II

Allstate Insurance Company; Pune District; On-site; INR 420,000 - 780,000; Full time

Job summary

Allstate India Private Limited in Pune is seeking an Analyst II to deliver high-level customer service for vehicle repair claims. Under supervision, you will inspect vehicle damage, write repair estimates, and negotiate settlements with repair facilities, while estimating repair times for rental use.

Key duties include processing payments, evaluating diminished value on basic to moderate claims, preparing supplements, and documenting claims with clear notes.

Qualifications

• Bachelor's degree or equivalent (4-year) preferred.
• 0-2 years of experience preferred.
• Strong analytical and communication skills required.

Responsibilities

• Negotiate and settle basic to moderately complex claims per best practices.
• Process claims payments and initiate system checks.
• Prepare damage estimates and locate parts for repairs.
• Investigate files, review damage, and determine reparability or total loss.
• Document claim files with notes and decision-making rationale.
• Summarize documents and enter notes into the claim system.

Skills

Damage Assessment

Documentations

Estimatics

Fraud Investigations

Education

4 year Bachelors Degree (Preferred)

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under general supervision, the Analyst II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use.

Key Responsibilities

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
• Initiates system generated checks and pays appropriate parties
• Processes claims payments
• Evaluates diminished value in a basic or occasionally moderately complex claim
• Conditions vehicles
• Prepares, reviews, reconciles, and/or approves supplements
• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims
• Investigates basic and occasionally moderately complex files, reviews damage, take photos, and determines reparability or total loss
• Documents a claim file with notes, evaluations, and decision-making process
• Summarizes documents and enters into claim system notes

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Damage Assessment, Documentations, Estimatics, Fraud Investigations

Shift Time

Shift A (India)

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.