Associate Manager - Trust & Safety

DevToDesk; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sutherland is hiring an Associate Manager to lead a Trust & Safety team focused on content moderation and account-safety operations. You will oversee day-to-day performance, quality, and policy adherence across the team.

The role requires a bachelor's or master's degree, prior experience in content moderation or trust & safety, comfort with sensitive content, and strong people-management skills.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• Prior experience in content moderation, trust & safety, or a similar operations role.
• Comfortable working with sensitive or policy-driven content.
• Strong people-management and coaching skills.

Responsibilities

• Manage day-to-day performance and quality of a Trust & Safety team.
• Ensure the team applies content or account-safety policies accurately.
• Track metrics like accuracy, turnaround time, and escalation volume.
• Coach team members and handle escalations from frontline reviewers.

Skills

People management

Quality monitoring

Policy adherence

Content moderation

Education

Bachelor's degree

Master's degree

Job description

Sutherland is hiring an Associate Manager to lead a Trust & Safety team supporting client content-moderation or account-safety operations. You'll manage day-to-day performance, quality, and policy adherence across the team.

What You'll Do

• Manage day-to-day performance and quality of a Trust & Safety team
• Ensure the team applies content or account-safety policies accurately
• Track metrics like accuracy, turnaround time, and escalation volume
• Coach team members and handle escalations from frontline reviewers

What We're Looking For

• Bachelor's or Master's degree in a relevant field
• Prior experience in content moderation, trust & safety, or a similar operations role
• Comfortable working with sensitive or policy-driven content
• Strong people-management and coaching skills

About Sutherland

Sutherland is a global business process and digital transformation company providing customer experience, trust & safety, and technology services.