Associate Manager - CC Admin Services

Air India Limited; Gurgaon; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Air India Limited seeks an experienced logistics professional to manage end-to-end transport, HOTAC, CCD procurement and travel logistics for the Cabin Crew Division, ensuring cost control, policy adherence and on-time service across domestic and international operations.

You will act as the CCD representative for hotel and transport vendors, verify invoices, monitor SLAs, coordinate with finance and HR, and respond rapidly to crew travel needs and emergency requirements.

Qualifications

• Experience in airline operations and cabin crew logistics.
• Strong knowledge of procurement and vendor management in travel/ hospitality domains.

Responsibilities

• Vendor governance and cost control for hotel and transport services.
• SLA governance and MIS reporting for base operations and crew services.
• Emergency response logistics and mobilization outside normal hours.
• Divisional administration including stationery, event logistics, and visa coordination.
• Coordinate with Finance, HR and other departments to ensure service levels and cost efficiency.

Skills

Vendor management

Invoice verification

SLA monitoring

Visa and travel documentation

Logistics coordination

Audit-readiness

Emergency response activation

Education

Bachelor’s/Master’s degree in airline operations or related field

Tools

MIS reporting

Job description

Job Description:

Job Purpose

To manage, end to end, transport, accommodation (HOTAC), CCD procurement and logistics activities for Cabin Crew Division, covering CCD ground staff travel logistics and visa coordination, departmental logistics, event and administrative support, and stationery and stores distribution across bases, Ensuring operational continuity, cost optimization, policy adherence and crew satisfaction across domestic and international operations. representative and primary stakeholder for these services, holding practical control over cost and SLA outcomes through audit, cost-saving analysis and bill

KeyAccountabilities

1. Vendor Governance, Bill Verification and Cost Control

• Act as Cabin Crew Divisions representative and primary stakeholder for hotel and transport vendors — while selection, contracting and billing for these services sit with Air Indias corporate Admin Services department, hold practical control over cost and service outcomes as the end user.
• Verify and clear all Cabin Crew Division service bills — including crew lounge, transport and hotel — against contracted rates and delivered service before payment.
• Conduct cost-saving deep dives into transport and hotel operations, identifying and implementing measures to optimize divisional spending.
• Conduct periodic audits of transport and hotel services against contracted standards.

2. SLA Governance, MIS Reporting and Crew Concern Resolution

• Monitor and govern hotel (HOTAC) SLA performance across all bases against contracted service standards.
• Monitor and govern transport SLA performance across all bases against contracted service standards.
• Prepare and present MIS on hotel and transport SLA performance, identifying where service is meeting standard and where it is not, and escalating persistent underperformance.
• Use SLA and MIS findings to inform hotel selection and vendor continuation decisions, presenting recommendations to the Manager – CC Admin and Support Services.
• Resolve crew concerns and escalations arising from transport, HOTAC and other divisional services, coordinating across departments as required.

3. Emergency Response Logistics

• Arrange crew transport, accommodation and travel logistics required during emergency response activation, mobilizing within the timeframe defined in the emergency response plan.
• Maintain standing vendor arrangements and contact protocols so that emergency logistics can be mobilized outside normal working hours.

4. Divisional Administration, Stationery and Special Events

• Manage stationery and stores distribution and logistics across bases — including Delhi, Mumbai and Bangalore, ensuring availability without stock-outs or excess holding.
• Coordinate CCD ground staff logistics and visa requirements end to end, liaising with appointed travel agents to ensure visas are obtained ahead of roster requirement dates.

• Provide logistics support for special events and R&R events for cabin crew, including venue, travel and accommodation arrangements, and general event administrative support.
• Liaise with other departments on facility and maintenance requirements at cabin crew locations across bases, tracking requests through to closure.
• Handle routine divisional administrative and logistics requirements for the Cabin Crew Division.

Flexibility Clause: Any other additional responsibility may be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer, and HR.

Skills/QualitiesRequired

• Vendor management and contract administration
• Invoice verification and financial documentation discipline
• SLA monitoring and MIS reporting capability
• Understanding of visa and travel documentation processes
• Working knowledge of crew transport, HOTAC and ticketing operations
• Detail orientation and audit-readiness in record keeping
• Availability and responsiveness for emergency response activation

KeyInterfaces

• Manager – CC Admin and Support Services

  Direct reporting; escalation of vendor performance, SLA breaches and bill disputes.

• Cabin Crew Division

  Crew transport, accommodation, ticketing, visa and event logistics requirements.

• Finance

  Bill clearing, invoice processing and audit support.

• Air India Corporate Admin Services (Hotel & Transport)

  Owns vendor selection, contracting, procurement and billing for hotel and transport; this role acts as Cabin Crew Divisions representative and stakeholder for cost control, SLA governance and bill verification.

• Manager – Business Process and Governance

  Divisional budget ownership sits with this role; coordinate on cost and spend matters.

• Emergency Response team

  Logistics mobilization during emergency response activation.

• Facilities / other departments

  Maintenance and facility requirements at cabin crew locations across bases.

EducationalandExperienceRequirements

• Master’s/Bachelor’s degree and/or related field experience in an airline operational environment
• 5+ years of experience in regulatory documents and record keeping.
• Extensive knowledge of the Cabin crew division

Requirements: