Associate Manager Business Operations

DXC Technology Company; Gurugram District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

DXC Technology Company in Gurugram, India seeks a senior Account Leader to advise the account leadership, guide the team, and drive cross-functional initiatives. You will own end-to-end accountability from order to collection and coordinate with key stakeholders to ensure program success.

The role emphasizes strategic planning to hit metrics like TCV, revenue, AOP, DSO, and CSAT, with frequent senior-level interactions to resolve conflicts and align on growth priorities.

Responsibilities

• Work as a trusted advisor for the Account leadership (AE, ADL) and provide guidance to the team and drive initiatives within the account as needed
• Ensure account meets all key metrics, namely TCV, Rev, AOP, DSO, CSAT
• Customer interaction at all levels including C‑Suite and conflict resolution
• Plan and implement initiatives within the account to drive growth and achievement of quarterly & annual budgets
• End-2-end responsibility from Order to Collection.
• Account Planning and plan implementation,
• Forecasting,
• Driving key pursuits,
• Driving key initiatives for account improvement
• Cadence (daily/weekly/monthly),
• Adherence to POR,
• Invoicing
• Timely Collections
• Demand Management

Job description

Job Description:

• Work as a trusted advisor for the Account leadership (AE, ADL) and provide guidance to the team and drive initiatives within the account as needed


• Ensure account meets all key metrics, namely TCV, Rev, AOP, DSO, CSAT


• Customer interaction at all levels including C‑Suite and conflict resolution


• Plan and implement initiatives within the account to drive growth and achievement of quarterly & annual budgets


• End-2-end responsibility from Order to Collection.


• Responsibilities include but are not limited to
  
  
  
  • Account Planning and plan implementation,
  
  
  • Forecasting,
  
  
  • Driving key pursuits,
  
  
  • Driving key initiatives for account improvement
  
  
  • Cadence (daily/weekly/monthly),
  
  
  • Adherence to POR,
  
  
  • Invoicing
  
  
  • Timely Collections
  
  
  • Demand Management
  
  
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.