Associate - KYC

First Citizens India; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru is seeking an Associate - Client Advisory Services to join our GCC. The role focuses on KYC 1st LOD, onboarding, quality control, and maintaining CIFs, along with deposit products, online banking, and cash management for all clients onboarded within the bank.

The position is hybrid and based in Bangalore, with collaboration across cross-functional teams to ensure accurate data, regulatory compliance, and a smooth client onboarding

Qualifications

• Excellent communication and interpersonal skills.
• Understanding of basic AML/KYC practices.
• Ability to maintain CIF records and perform end-to-end KYC & onboarding/QC checks.
• Knowledge of bank products, regulations, and internal processes.

Responsibilities

• Perform KYC 1st LOD, onboarding, QC checks for all client accounts.
• Maintain CIF records and support end-to-end KYC & onboarding/QC processes.
• Communicate with cross-functional partners and clients to ensure accurate onboarding data.
• Mitigate risk and ensure regulatory compliance across jurisdictions.
• Track case resolutions and follow up to meet SLAs.
• Collaborate with managers and SMEs on training and process improvements.

Skills

Excellent communication

KYC knowledge

Compliance awareness

Process adherence

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

• Be at the Forefront Client Advisory Services (CAS): who are passionate about banking Operations, KYC, Onboarding, QC.
• FCI is seeking an Associate - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Job Details

• Position Title: Associate - Client Advisory Services
• Career Level: S4
• Job Category: Specialist
• Role Type: Hybrid
• Job Location: Bangalore

About The Team

The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India (FCI) is hiring a full-time Associate to drive the bank’s KYC & Banking operations processes including Onboarding and/or Quality control. This role is also intended to drive the standardization of KYC practices at First Citizens Bank across all regions.

Impact

FCI is seeking an Associate - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Key Deliverables

• Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions
• Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.
• Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
• Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
• Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
• Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.

Skills And Qualification

Functional Skills

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
• Proactively highlight threats & compliance issues to the management in the timely manner.
• Successfully meet tight SLAs as required by the operational management requirements.
• Provide operational support to clients & business partners consistent with bank’s policies & procedures.

Technical Skills

• Excellent oral and written communication skills
• Basic understanding of the standard AML/KYC practices followed globally
• Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
• Providing operational support to clients & business partners consistent with bank policy & procedures
• Good understanding of Bank products, regulations, department processes & procedures

Relationships & Collaboration

• Reports to: Manager or Sr Manager
• Partners: SME, Leads and cross-functional teams.
• Leads: N/A

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.