Associate - ITAM

ZS; Mumbai; Híbrido; INR 500.000 - 900.000; Jornada completa

Descripción de la vacante

ZS is seeking an IT Operations Assistant to manage software license assignments, licensing audits, PO and invoice processing, and data entry across multiple systems. You will coordinate with vendors and support monthly reports, ensuring accurate CMDB records and asset tracking.

Ideal candidates have 1–3 years in operations, strong MS Office skills, and English fluency. Hybrid work in Mumbai with travel for client engagements.

Formación

• Experience in software license management and audit reporting.
• Knowledge of purchase order and invoice processing.
• English fluency and professional presentation.
• 1–3 years in an operations role.
• Prior IT operations assistance experience preferred.
• Proficient with MS Word, Excel, and PowerPoint.

Responsabilidades

• Handle software license assignment per process.
• Periodic review of software usages and prepare analysis reports.
• Follow up with requester for open issues and close them in time.
• Work with team on chargeback system and submit monthly reports.
• Enter data in various systems.
• Maintain records of projects & keep data in order.
• Create purchase orders.
• Validate invoices against quotes and process them.
• Coordinate with hardware & software vendors.
• Prepare reports and presentations for stakeholders.
• Enter assets in CMDB.

Conocimientos

Software license management

Audit reporting

Purchase order processing

Invoice processing

MS Word/Excel/PowerPoint

ServiceNow

SAP

IT operations assistance

Customer service

English fluency

Client-facing mindset

Strong work ethic

Collaborative problem-solving

Educación

Any graduate / Specialization

Herramientas

ServiceNow

SAP

Descripción del empleo

What you'll do:

• Handling the software license assignment as per set process
• Periodic review of software usages and preparing the analysis report
• Follow-up with requester for open issues and closing them in time
• Work with team on chargeback system and submit monthly reports
• Entering the data in various system
• Maintaining record of projects & keep all data in order.
• Purchase order creations
• Validate the invoice against the quote and process them
• Coordination with hardware & software vendors
• Preparing reports and presentation for various work
• Entering the assets in CMDB

What you’ll bring:

• 1 years to 3 years of relevant experience in Operation role
• Professional appearance and demeanor, with ability to exercise good judgment and discretion
• Experience in software license management & audit reporting
• Knowledge about purchase order and invoice processing
• Any graduate / Specialization
• Good knowledge of Microsoft Word, Excel, presentation & other such software.
• Prior work experience as an IT Operation Assistance preferred.
• Experience of working in ServiceNow and SAP preferred.
• Strong customer service skills.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems - the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.