Associate II, BPS Operations Processing

FIS; India; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Career growth

Education programs

Competitive pay

Development tools

Job summary

FIS in Gurgaon, India seeks a detail-oriented professional to process cardholder and merchant disputes in compliance with Visa and MasterCard rules, as well as applicable federal and state regulations. You will handle inquiries, perform research, and ensure timely resolution while maintaining data confidentiality.

In this role you will collaborate with internal teams, escalate when needed, and strive for accuracy and quality in every interaction.

Qualifications

• Knowledge of Visa/MasterCard operating rules and federal/state regulations.
• Experience with dispute processing and customer service.
• Ability to research and resolve inquiries accurately.
• Strong written and verbal communication skills.
• Confidentiality and ability to multitask.

Responsibilities

• Process cardholder/merchant disputes per Visa/MasterCard and federal rules.
• Review and initiate resolution of dispute inquiries from stakeholders.
• Ensure compliance with applicable regulations in billing disputes.
• Respond to inquiries from cardholders, financial institutions, merchants.
• Escalate unresolved issues and follow up with coaching.
• Handle non-posted items, retrieval projects, and authorization disputes.
• Meet quality standards and schedule adherence.
• Assist with other related duties as needed.

Skills

Visa/MasterCard rules

Regulatory compliance

Customer service

Communication skills

Attention to detail

Teamwork

Education

Any Graduation

Job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Process cardholder/merchant dispute transactions within Visa/MasterCard and federal rules and regulations.

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!

What you will be doing:

• Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
• Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
• Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
• Ensures compliance with federal and state regulations in resolving billing errors.
• Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.
• Meets the standards of the job, such as quality standards and adherence to schedule.

Other related duties assigned as needed.

What you will bring

• Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations.
• Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing.
• Excellent customer service skills that build high levels of customer satisfaction.
• Effective verbal and written communication skills.
• Computer navigation and operation skills.
• Detail-oriented with good organizational skills.
• Ability to manage multiple tasks.
• Ability to work both independently and in a team environment.
• Ability to maintain confidentiality.

Eligibility Criteria:

• Educational Qualification:Any Graduation
• Mode of Study: Full Time/Distance Education
• Employment Mode: Full Time
• Job Location: Gurgaon, India

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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