Associate II

RFL (A Hubbell Power Systems, Inc. Brand (USA); Ernakulam; On-site; INR 180,000 - 250,000; Full time

Job summary

Hubbell India is seeking graduates with strong communication and analytical abilities to support our customer service team. Roles include responding to inquiries, creating orders, expediting orders, and handling quotes while ensuring high-quality service and quick turnaround times.

Ideal candidates have experience with chat and emails, and familiarity with SAP, Salesforce, and order management. The role may involve night shifts to meet customer demands and KPIs across the Hubbell India

Qualifications

• Graduates with strong communication skills and the ability to handle customer inquiries.
• Analytical thinker who can interpret data and resolve issues quickly.
• Experience in chat and email-based customer service is desirable.

Responsibilities

• Respond to customer enquiries and support routine activities.
• Perform sales order creation and expediting orders as needed.
• Handle quote creation and pricing resolutions.
• Support order entry, changes, and other customer requirements.
• Possible night shift involvement to support business needs.
• Coordinate with internal teams to resolve customer inquiries and meet KPIs.

Skills

Communication skills

Analytical skills

Customer service experience

Chat & email support

Tools

SAP

Salesforce

Order management

Job description

Job Overview

We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, ad hoc activities, and projects predominantly but not limited to any specific task. This requirement is for responding to customer enquiries, sales order creation, expediting orders, quote creations, price resolutions & other customer service activities

Location: Cochin, KL, IN, 682042

A Day In The Life

Some of the key responsibilities are: (but not limited to)

• Support routine activities based on Service Level Agreement
• Support Customer enquiries, order entry, order changes and other requirements of customers
• Work as customer service associate flexible to support during night shift
• Contribute as a team member to ensure the Hubbell India team meets all its KPIs
• Ensure daily volumes are completed with high quality standard and quick TAT
• Ensure all requests from customers and CS teams are acknowledged for the day and coordinate with teams across the enterprise to resolve customer enquiries

What will help you thrive in this role?

Excellent Communication skills, good computer skills, Analytical skills, experience in Chat and Customer services through emails, Desirable if they have SAP, Salesforce and order management experience.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

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