Associate – HR Operations

Zvh; Gurgaon; On-site; INR 450,000 - 640,000; Full time

Job summary

Baxter in India (Gurgaon) invites an Associate in HR Operations to join a global transformation. You will be the first point of contact for employees and managers, handling inquiries, HR transactions in Workday and other HRMS systems, and ensuring data accuracy while meeting SLA commitments.

You will deliver Tier 1 HR support via chat, email, and ticketing; assist with onboarding/offboarding, changes in Workday, and maintain compliant employee records.

Qualifications

• Graduate/Degree in any discipline.
• 6 months–2 years of HR support experience.
• Lean certification (optional).
• Flexibility to work rotational shifts.

Responsibilities

• Provide Tier 1 HR support via chat, email, and ticketing systems.
• Handle employee inquiries on HR policies, benefits, payroll, and time-off.
• Triage and route complex cases to Tier 2/ SME teams.
• Meet SLA targets for response and resolution times.
• Document interactions in ServiceNow and other HRMS systems.
• Support onboarding and offboarding processes.

Skills

English language

Customer service

Call/chat handling

Attention to detail

Excel basics

Education

Bachelor's degree (any discipline)

Tools

Workday

ServiceNow

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will directly support employees worldwide and help define what great looks like.

Your Role in the Transformation

As an Associate in HR Operations, you will be the first point of contact for employees and managers, delivering timely, accurate, and customer‑focused HR support. You’ll handle inbound inquiries, manage HR transactions in Workday and other HRMS systems, and ensure data accuracy while meeting SLA commitments. This role places you at the frontline of Baxter’s transformation, where your service builds trust, strengthens employee experience, and reinforces operational reliability.

What You’ll Drive and Deliver

• Provide Tier 1 HR support via chat, email, and ticketing systems.
• Respond to employee inquiries on HR policies, benefits, payroll, and time‑off.
• Triage and route complex cases to Tier 2/SME teams.
• Meet SLA targets for response and resolution times.
• Document all interactions accurately in ServiceNow/ticketing systems.
• Support employee onboarding queries and new hire orientation.
• Escalate issues appropriately and follow up on open cases.
• Process Workday transactions (new hires, job changes, terminations, transfers).
• Manage employee data updates and corrections in HRMS.
• Support onboarding and offboarding processes.
• Create and update employee documentation (letters, contracts, amendments).
• Ensure data accuracy and compliance with HR policies.
• Support audits, integrity checks, and adherence to SOPs.

What You’ll Bring

• Excellent communication skills in English.
• Strong customer service orientation and empathy.
• Ability to handle high call/chat volumes with professionalism.
• Basic understanding of HR policies and processes.
• Proficiency with ticketing systems (ServiceNow).
• Hands‑on Workday experience (transactions, business processes mandatory).
• Strong attention to detail and accuracy.
• Problem‑solving mindset with process orientation.
• Basic Excel skills.

Your Background

Graduate/Degree in any discipline. 6 months–2 years of experience in HR support. Lean certification (optional). Flexibility to work rotational shifts.

Work Schedule

This role operates on rotational shifts across regions. Working hours will vary depending on shift schedules, requiring adaptability to support operations seamlessly across Europe and the Americas.

At Baxter, this role is more than a position in HR Operations — it is a chance to be part of Baxter’s global transformation. As we redefine how HR delivers value, your expertise will support processes, strengthen compliance, and elevate employee experience across regions. The work you do here will not only drive operational excellence but also set new benchmarks for what great looks like in HR. At Baxter, you will grow, contribute, and leave a lasting mark on the future of our people and our business.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.