Team Leader – HR Operations EDM

Baxter International Inc.; Gurugram District; On-site; INR 6,679,389 - 8,587,786; Full time

Job summary

Baxter International Inc. is seeking a Team Leader in HR Operations GBS who will lead a team to deliver accurate and consistent HR services across regions. You will oversee operations and guide transitions while ensuring compliance and driving improvements to elevate the employee experience.

This pivotal role requires excellent communication skills, significant experience in HR operations, and knowledge of process improvement methodologies. Flexibility for rotational shifts across Europe and the Americas is essential.

Qualifications

• 10-13 years of experience in HR Operations or Shared Services, including 3+ years in people management.
• Experience in multi-country environments.
• Ability to coach and develop people.

Responsibilities

• Lead a team that delivers HR services.
• Oversee end-to-end Pre-Payroll and HR Operations functions.
• Guide team in decision-making and improvements.

Skills

Excellent communication skills in English

Transition management expertise

Stakeholder management

Quality focus

Analytical skills

Proficiency in MS Office and HR platforms

Process improvement methodologies (Lean, Six Sigma)

Education

Graduate in any discipline

MBA in HR

Green Belt Six Sigma certification

Tools

ERP systems (SAP, Oracle, Workday)

ServiceNow

Job description

Your Role in the Transformation

As a Team Leader in HR Operations GBS, you will lead a team that delivers accurate, consistent, and trusted HR services across regions. You’ll oversee operations, guide transitions, and ensure compliance while driving improvements that elevate the employee experience. This role places you at the center of Baxter’s transformation, where your leadership will empower people, strengthen processes, and set new standards for operational excellence.

What You’ll Drive and Deliver

• Act as Supervisor and SME for HR Operations, with deep understanding of ERP systems.
• Manage end‑to‑end Pre‑Payroll and HR Operations functions with strong domain knowledge.
• Apply ERP expertise (SAP, Oracle, HR Web, ServiceNow, Workday) to streamline workflows.
• Guide the team in decision‑making and process improvement initiatives.
• Maintain monthly dashboards including KPIs, performance scorecards, and balanced metrics.
• Ensure quality parameters and SLAs are consistently met.
• Partner with transition teams to embed new HR projects smoothly and on time.
• Safeguard data integrity across HR systems, reinforcing Baxter’s reputation for reliability.
• Implement best practices to elevate HR service delivery at the business unit/area level.
• Identify gaps, propose solutions, and implement changes to mitigate risks.
• Drive performance improvement and foster positive change in people management.
• Apply analytical skills, presentation expertise, solution design, and proficiency in MS Office and HR platforms.

What You’ll Bring

• Excellent communication skills in English, written and verbal.
• Experience in HR Operations or Shared Services with exposure to multi‑country environments.
• Transition management expertise (Americas experience required).
• Knowledge of Lean, Six Sigma, or similar process improvement methodologies.
• Ability to manage audits, controls, and governance frameworks.
• Strong stakeholder management across geographies and functions.
• High attention to detail with focus on accuracy and compliance.
• Ability to coach and develop people.
• Quality focus with knowledge of tools and techniques for process improvement.
• Proven people management experience.
• Flexibility to work in rotational shifts (Europe & Americas).

Your Background

• Graduate in any discipline (MBA in HR is a plus).
• Green Belt Six Sigma certification preferred.
• 10–13 years of experience in HR Operations or Shared Services, including 3+ years in people management.

Work Schedule

This position operates on rotational shifts across regions. Working hours will vary depending on shift schedules, requiring adaptability to support operations seamlessly across Europe and the Americas.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.