- Process and apply customer payments received through banking platforms and ERP systems
- Investigate and resolve unidentified or unapplied cash receipts
- Monitor bank collections and support cash application reporting activities
- Prepare receipt upload files and perform bank receipt reconciliations
- Review aging reports and support collection and outstanding balance resolution activities
- Process customer account adjustments, debit memos, credit memos, and compensation entries
- Manage refund requests, chargebacks, and customer account corrections
- Generate customer invoices for assigned regions
- Support monthly billing activities and ensure timely and accurate invoice processing
- Prepare billing-related reconciliations and operational reports
- Validate and register credit card transactions in accordance with company policies and compliance requirements
- Review and approve customer orders requiring payment validation
- Prepare financial reports, accruals, reconciliations, and supporting schedules
- Generate voucher, billing, and customer account activity reports
- Support month-end close processes and reporting requirements
- Manage finance mailbox activities and respond to customer and internal finance inquiries
- Coordinate with cross-functional teams to resolve transaction, billing, and payment-related issues
- Ensure timely and professional communication with internal and external stakeholders
- Maintain compliance with financial controls, policies, and procedures
Requirements
- MBA (Finance), B.Com, Inter CA, or CMA
- 3-5 years of experience in Finance Operations, Accounts Receivable, Billing, Cash Application, Banking Operations, or Shared Services
- Experience working with ERP systems such as Oracle Financials
- Strong understanding of Accounts Receivable, cash application, customer billing, banking operations, reconciliations, and financial reporting
- Proficient in Microsoft Office applications, particularly Excel, Outlook, Word, and PowerPoint
- Excellent written and verbal communication skills, including professional email communication and stakeholder management
- Strong analytical, problem-solving, and organizational skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong attention to detail and commitment to financial accuracy and compliance
- Experience supporting global finance operations across multiple regions
- Knowledge of banking platforms, payment processing, and cash management activities
- Exposure to customer billing, refunds, chargebacks, collections support, and month-end close processes
- Experience driving process improvements and operational efficiencies
Core Competencies
Demonstrates expertise in Finance Operations, Accounts Receivable, and Cash Application, with a strong focus on financial reporting, compliance, and process improvements. Proficient in managing customer billing, refunds, and chargebacks while ensuring accuracy and timely communication with stakeholders.
Highest-signal resume keywords
- MBA (Finance) or B.Com
- 3-5 Years Experience in Finance Operations
- ERP Systems Experience (Oracle Financials)
- Strong Understanding of Accounts Receivable
- Proficient in Microsoft Excel
Hard Skills
- Cash Application
- Financial Reporting
- Reconciliations
- Billing Processes
- Payment Processing
- Customer Invoicing
- Chargebacks Management
- Refund Management
- Aging Reports Review
- Operational Reporting
Soft Skills
- Excellent Written Communication
- Analytical Skills
- Problem-Solving Skills
- Organizational Skills
- Stakeholder Management
Certifications & Qualifications
Industry Keywords
- Finance Operations
- Accounts Receivable
- Cash Management
- Billing
- Collections Support
Tools & Technologies
- ERP Systems
- Microsoft Office
- Banking Platforms
- Financial Controls