Associate Finance Analyst - OTC

DHL; Chennai District; On-site; Confidential; Full time

Benefits offered by this job

International environment

Virtual environment

Flexible learning

Compensation and benefits

Job summary

DHL APAC Finance Services in Chennai, India, is seeking a motivated finance operations professional for back-office collections. You will help keep accounts receivable up to date, respond to customer enquiries, and support dispute resolution in a dynamic, global logistics environment.

The role requires a bachelor’s degree in commerce and accounting, with less than two years of accounting experience preferred.

Qualifications

• Bachelor’s degree in commerce and accounting.
• Less than 2 years of accounting experience preferred.
• Experience with collections and credit policy is a plus.

Responsibilities

• Investigate payment enquiries and resolve discrepancies promptly.
• Research and allocate unallocated payments to correct customer accounts.
• Monitor customer accounts and escalate defaults per policy.

Skills

Back-office duties

Customer service

Communication

Team collaboration

Education

Bachelor’s degree in commerce and accounting

Job description

About DHL Group And Finance Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

About DHL Group And Finance Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance Services - Who we are?

We are over 700 financial professionals who provide high-quality finance and accounting services to DHL Group. We operate the financial and accounting processes for over 140 units of Express, P&P, Group Functions, Freight, eCommerce and Supply Chain - in Germany, the Alps and beyond. Our payment factory operates for over 800 group units worldwide. The strengths that define us are shaped by our employees: mature digitalised processes, high-quality services, future-oriented projects and highly satisfied business partners. We are not only the experts for OTC, PTP, RTR, Billing and Master data processes. We develop and operate efficient digital solutions and manage professional projects. We offer expert consulting services and manage hybrid financial processes. Our mission: We help the Group to become better by making finance easy. We are THE partner organization for finance and accounting. In summary: "Excellence in Financial Services. Simply Delivered." Ready to immerse yourself in the exciting world of Finance Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Finance Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region. We are looking for an immediate, full-time, permanent position in APAC at Chennai, India.

Job Purpose:

• Independently fulfil back-office duties in the area of collections and securing to keep accounts receivable up to date and aligned with customers and banks in line with credit policy and guidelines.
• Enable high customer satisfaction and excellent customer relations by responding to enquiries quickly.
• One of the key contributors to the external impact of the Finance Operations organization.

Your tasks:

• Investigate payment enquiries in a timely manner
• Research and clarification of unallocated payments incl. final distribution to the correct customer accounts
• Monitoring of customer accounts, taking action and escalation of defaulting customers according to the escalation process guidelines
• Ensuring that DPDHL terms and conditions are adhered to by customers
• Support the resolution of recurring billing issues through knowledge and experience
• Documentation of collection activities
• Monitoring the credit limit of accounts and ensuring that appropriate action is taken
• Identifying the root cause (e.g. master data) of problems and coordinating structural solutions
• Maximise the effectiveness of collections from all customers in a timely and professional manner
• Recording of incoming mails
• Processing of specified insolvency cases
• Registration of insolvency data

Your profile:

Education Level

Bachelor’s degree in commerce and accounting.

Experience Level

Less than 2 years; experience in the field of accounting preferable

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.