Associate Director, Vendor Management

remote zest jobs; India; On-site; INR 12,393,000 - 17,159,000; Full time

Job summary

reputed company is seeking an Associate Director for Patient Support Operations & Vendor Management to lead vendor governance and performance management for patient support programs. You will drive adherence to contracts, SLAs, and budgets while coordinating with internal teams to ensure program success.

The role requires cross-functional leadership across Patient Services, Compliance, Procurement, and Finance, with a focus on vendor accountability, efficiency, and patient experience

Qualifications

• Experience leading vendor management for patient support programs.
• Strong ability to monitor KPIs, SLAs, and performance metrics.
• Excellent cross-functional collaboration with stakeholders across departments.

Responsibilities

• Lead vendor governance models, business reviews, and scorecards.
• Define and monitor KPIs, SLAs, and operational metrics; drive improvements.
• Collaborate with Patient Services, Compliance, Procurement, and Finance to align programs.
• Support contract development, amendments, renewals, and cost control.
• Manage project plans, timelines, risks, and stakeholder communications.

Skills

Vendor governance

KPI tracking

Cross-functional collaboration

Job description

Hybrid Details

3 days per week on-site Duration

12 months to start Job reputed company

The organization is seeking a Associate Director to join the Patient Support Operations & Vendor Management Team reputed company the US Patient Support Center of reputed company. This team supports the organization s reputed company reputed company s Patient Support organizations, which assist patients living with Cystic Fibrosis, Sickle Cell Disease, Beta-thalassemia, and Acute Pain. The Patient Support Operations & Vendor Management Team oversees patient support vendors, including those managing financial assistance programs, benefits investigations, prior authorizations, and travel programs. reputed company also collaborates with Specialty Pharmacy partners to ensure a seamless patient experience. The Associate Director, Vendor Management is responsible for leading the reputed company, reputed company, and performance management of vendors supporting patient support programs. This role ensures external partners deliver high-reputed company services reputed company with program goals, compliance requirements, patient experience expectations, and business objectives. The Associate Director will work cross-functionally with internal stakeholders including Patient Services, Market reputed company, Compliance, reputed company, Finance, reputed company, Medical, and Operations to drive vendor accountability, operational reputed company, and reputed company improvement. This individual will play a key role in managing vendor relationships across services such as hub operations, adherence programs, patient reputed company support, reimbursement support, contact center services, and other patient-facing solutions. This hybrid role requires 3 days per week on-site at the Boston office and reports to the Director, Patient Support Operations & Vendor Management.

Key Responsibilities

• Vendor reputed company and reputed company: reputed company day-to-day and strategic reputed company of vendors supporting patient support programs. reputed company and maintain strong vendor governance models, including business reviews, performance scorecards, escalation reputed company, and service-level expectations. Ensure vendors are operating in alignment with contractual obligations, business requirements, reputed company standards, and compliance expectations. Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, reputed company, and transition activities.
• Performance Management: Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics. Identify performance gaps, risks, and process inefficiencies, and reputed company corrective and preventive reputed company plans with vendors. Drive reputed company improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness. Conduct regular business reviews and present vendor performance insights and recommendations to leadership.
• Cross-Functional Collaboration: Serve as a primary reputed company between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables. Collaborate with Patient Services, Market reputed company, reputed company, reputed company, Compliance, reputed company, Procurement, and Finance to support vendor-reputed company initiatives. Translate business needs into reputed company vendor requirements and operational expectations. Support implementation of new programs, enhancements, and process changes impacting vendor operations.
• Contract and Financial Management: Partner with Procurement, reputed company, and Finance to support contract development, amendments, renewals, and statement-of-work management. Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control. Assess vendor proposals and business cases to support investment reputed company and operational planning.
• Project Management and Implementation: reputed company cross-functional reputed company reputed company to vendor operations, patient support program enhancements, and new service implementations. reputed company project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution. Coordinate reputed company stakeholders to manage deliverables, dependencies, risks, and issue reputed company. reputed company project reputed company against scope, reputed company, and budget, and reputed company regular status updates to leadership. Support change management activities associated with vendor transitions, new program launches, and process improvements. Drive accountability for project deliverables and ensure reputed company completion of reputed company items across teams.
• Compliance and Risk Management: Ensure vendor activities reputed company with reputed company applicable reputed company, reputed company, reputed company, and regulatory re